Home+Project BTicino: the remote configuration and maintenance tool for installers

Home+Project BTicino: la herramienta de configuración y mantenimiento remoto para instaladores

Home+Project is the official BTicino platform designed specifically for professional installers. Its main function, as defined by BTicino's own documentation, is to enable remote configuration and maintenance of client installations: no travel, no unnecessary support calls, no need to return to the site to adjust a parameter.

If you regularly work with high-end BTicino/Tegui installations — especially with Classe 300EOS or Classe 300X New monitors — this tool can change how you manage after-sales and maintenance for your clients.

What exactly is Home+Project?

Home+Project is an ecosystem composed of two complementary elements:

  • The Home+Project app for installers: available for iOS and Android, allows the installer to create projects, associate installations with clients, configure devices remotely, and receive status alerts. It is free and requires registration as a professional installer on the BTicino portal.
  • The Home+Security / Door Entry app for the end user: is the app the client uses to receive calls from the video door phone on their mobile, remotely open the door, and manage system functions. The installer configures and links it to the installation from Home+Project.

The relationship between both apps is key: the installer maintains technical access to the installation through Home+Project even after handing over the work to the client. This allows resolving issues, updating configurations, and performing diagnostics without returning to the site.

Devices compatible with Home+Project

Not all BTicino/Tegui monitors are compatible with Home+Project. The tool is designed for the range of monitors with integrated WiFi connectivity. These are the compatible devices available at Tegui-Distel:

Classe 300EOS Monitors

The Classe 300EOS is the reference monitor for residential installations with Home+Project. It integrates WiFi, Alexa compatibility, and full support for the end-user Door Entry app.

Classe 300X New Monitors

The Classe 300X New is the evolution of the Classe 300EOS, with a 7-inch touchscreen and greater integration with the BTicino smart home ecosystem. It is also fully compatible with Home+Project.

Complete kits with compatible monitor

If the project is a new installation or a complete renovation, these kits include an outdoor plate and a monitor compatible with Home+Project:

Important note: Classe 100 monitors (100A16E, 100V16B, 100V16E) are not compatible with Home+Project. If the client needs remote management from the mobile, the monitor must be from the Classe 300 range.

What the installer can do with Home+Project

These are the main functions that Home+Project offers to the professional installer:

Initial remote configuration

  • Create the installation project and associate it with the client from the app, even before going to the site
  • Configure monitor parameters (address, name, behavior) remotely once the device is connected to the client’s WiFi network
  • Link the end-user app (Door Entry) to the installation without the client needing to be present
  • Configure multiple installations from a single installer account, with access organized by project and client

Remote maintenance and diagnostics

  • Access the system status in real time: connectivity, latest calls, relay opening status
  • Modify configuration parameters without going to the site: ringtone, relay opening time, screen brightness
  • Update the monitor firmware remotely when BTicino releases new versions
  • Diagnose connectivity or operation issues before deciding if a site visit is necessary

Customer relationship management

  • Send the client the access credentials for the Door Entry app directly from Home+Project
  • Manage the registration and removal of authorized users (family members, employees) without the need for physical intervention
  • Keep a history of interventions and configurations per installation

How to start: registration and first steps

The registration process on Home+Project is simple but requires following the correct order:

  1. Register as a professional installer: access the BTicino portal (homeplusproject.bticino.it) and create an installer account. You will need a valid CIF/NIF and company details. Registration is free.
  2. Download the Home+Project app: available on the App Store and Google Play. Log in with your portal credentials.
  3. Create the first project: from the app, create a project for the client's installation. Assign a name, address, and client contact details.
  4. Connect the monitor to the client's WiFi network: this step is done on site, following the configuration assistant of the Classe 300EOS or 300X New monitor itself.
  5. Associate the monitor with the project: from the Home+Project app, scan the monitor's QR code or enter its serial number to link it to the project.
  6. Configure the end user's app: from Home+Project, generate the credentials for the client's Door Entry app and send them. The client installs the app and can now receive calls on their mobile.

From this moment, you have permanent remote access to the installation for configuration and maintenance.

When it is advisable to propose Home+Project to the client

Not all installations justify the use of Home+Project. These are the scenarios where it adds the most value:

Scenarios where Home+Project is highly recommended

  • Single-family homes with demanding owners: the client wants to receive video door phone calls on their mobile when they are not at home. This is the most common use case and the one most valued by end users.
  • Second homes or temporarily empty houses: the owner wants to know who is calling even if they are not present, and be able to open the door for a delivery person or a family member.
  • Installations with recurring maintenance: if you have a maintenance contract with the client, Home+Project allows you to resolve most incidents remotely, reducing travel costs.
  • Clients with low tolerance for breakdowns: being able to diagnose and solve problems in minutes, without waiting to coordinate a visit, significantly improves the perception of the service.

Scenarios where it may not be necessary

  • Installations in community buildings where the client only needs basic functionality (call + door opening) and does not require mobile access.
  • Occasional replacements of monitors in old installations where the client is not interested in advanced features.
  • Installations with unstable or nonexistent WiFi network at the monitor installation point.

Frequently asked questions from installers about Home+Project

Does Home+Project have a cost for the installer?

No. The Home+Project platform is free for registered installers. There is no monthly fee or limit on projects or installations managed.

Can the client revoke the installer's access?

Yes. The end user can revoke the installer's access from the app at any time. It is advisable to inform the client of this possibility and agree on the access conditions in the maintenance contract.

Does it work with any WiFi router?

Home+Project requires the monitor to be connected to a WiFi network with internet access. It is compatible with most standard home routers. It does not require special port configuration or VPN.

What happens if the client changes router or WiFi password?

If the WiFi network changes, the monitor loses connection and must be reconnected to the new network. This process requires physical access to the monitor or the client to perform it following the setup assistant instructions. It is one of the few cases where a visit may be necessary.

Can I manage installations for multiple clients from a single account?

Yes. Home+Project is designed to manage multiple projects and installations from a single installer account. Each project is isolated and the client only sees their own installation.

Recommended equipment for installations with Home+Project

If you are planning a new installation or a renovation where you want to offer remote management to your client, these are the starter kits:

If you have doubts about which equipment is most suitable for a specific project, or if you need guidance on the registration process in Home+Project, contact us. We work with professional installers and can help you plan the installation before quoting.