Refund policy

Returns and Refunds Policy

At Tegui-Distel, we aim to provide a clear and transparent service. Below you will find the conditions applicable to returns and refunds.

🕒 Returns Period

Returns are accepted within 30 calendar days from receipt of the order, in accordance with current legislation, provided that the product has not been installed, used, handled, or unsealed, and is in perfect condition for resale.

❌ Products Not Eligible for Return

Due to the technical nature of the products sold, returns will not be accepted in the following cases:

  • Products that have been installed, used, or handled

  • Electrical or electronic equipment once opened or unsealed

  • Made-to-order, customized products, or specific references expressly requested

  • Items that do not retain their original packaging or show signs of damage

These conditions are necessary to ensure the quality and reliability of the products supplied to all our customers.

🚚 Return Shipping Costs

Return shipping costs shall be borne by the customer, except in cases where the return is due to an error attributable to Tegui-Distel (incorrect product supplied or manufacturing defect).

💳 Refunds

Once the product has been received at our facilities and its condition verified, the corresponding refund will be processed using the same payment method used for the purchase, within a maximum of 7 business days.

📩 How to Request a Return

To initiate a return, it is essential to contact our team in advance at info@disteltelecomunicaciones.com, providing the following information:

  • Order number

  • Product reference

  • Reason for the return

Our team will then inform you of the steps to follow for a smooth and correct process.

🤝 Our Commitment

Our goal is to help you choose the right product from the outset and avoid installation issues. If you have technical questions before purchasing, we recommend contacting us—we will be happy to advise you.