General conditions

General Terms and Conditions of Sale for TEGUI-DISTEL.COM

Use of the services and purchase of products or services through the TEGUI-DISTEL.COM online store implies full and unconditional acceptance of these General Terms and Conditions. By accessing, browsing or making a purchase on our website, the Customer declares that they have read, understood and accepted the terms and conditions set out herein, which are designed to provide a clear, transparent legal framework in compliance with current consumer protection regulations.

These Terms govern the rights and obligations of both TEGUI-DISTEL.COM and the Customer, ensuring a safe, reliable shopping environment that complies with applicable legislation. Specifically, please note that:

Prices and Taxation:
All prices are shown with VAT included, in accordance with legal requirements.
Right of Withdrawal:
The Customer has 30 calendar days to withdraw from the purchase without having to provide a reason.
Statutory Warranty:
All products come with a 3-year statutory warranty, in addition to the manufacturer's official warranty, where applicable.
Dispute Resolution:
In the event of a dispute, the Customer may access the out-of-court dispute resolution service using the link provided on our site: Online dispute resolution.

If the Customer does not agree with any of the provisions set out herein, they are advised to refrain from using the site or making any transaction.

1. Acceptance of the General Terms and Conditions

By using the TEGUI-DISTEL.COM website or making a purchase, the Customer declares and warrants that:

Is of legal age and has the legal capacity to enter into binding contracts under the laws in force in their place of residence.
Has read, understood and fully accepts these Terms, which will govern the legal relationship between Telecomunicaciones Mercado Directo C.A. SL (hereinafter, "DISTEL") and the Customer.

Use of the Portal implies automatic acceptance of these Terms, which will always be available for consultation and reference. If the Customer does not agree, they must refrain from using the site.

2. Applicable Regulations

These Terms are governed by Spanish law and comply with the applicable regulations concerning:

E-commerce and distance contracts (Law 7/1998, Law 34/2002 and Royal Decree 1906/1999, among others).
Consumer protection.
Data protection (GDPR and Organic Law 3/2018).

The Customer acknowledges that any dispute or interpretation of these Terms will be governed by Spanish law, and the competent courts will be those of Barcelona, unless consumer protection regulations provide otherwise.

If the Customer resides outside Spain and their local laws prevent the application of Spanish regulations, DISTEL reserves the right to refuse the sale.

3. Amendments to the General Terms

DISTEL reserves the right to amend, update, or remove any part of these Terms without prior notice, whether due to regulatory, operational, or commercial changes. Amendments will take effect upon publication on the website.
In the event of significant changes, DISTEL will inform Customers through the usual channels. Continued use of the site implies acceptance of the new terms.

4. Website Ownership

The website www.tegui-distel.com is owned by Telecomunicaciones Mercado Directo C.A. SL, with its registered office at Av. Electricitat, 1-21 - Rubi 08191 Barcelona and tax ID B-63668842.
DISTEL provides users with information about its products, promotions, and services, enabling transactions in a secure environment in compliance with applicable regulations. All content (text, images, logos) is protected by intellectual property laws.

5. Purchasing Process

At TEGUI-DISTEL.COM, we’ve designed a fast, intuitive, and 100% secure purchasing process so you can buy your products with complete confidence.

Steps in the process:

1. Customer Registration
To place an order, you must register using accurate and up-to-date information. This allows us to correctly manage shipping, billing, and any subsequent communications.

2. Product Selection
You can browse our store, add items to your cart and, if you have one, apply your promotional code or discount coupon.

3. Order Confirmation and Payment
Before completing your order, you’ll have the option to review everything: products, quantities, shipping details, and payment method.
Once your payment has been processed successfully, you’ll receive a confirmation email with your order number, purchase summary, shipping information, and digital invoice.

6. Payment Methods and Security

Various payment methods are accepted (Bizum for purchases from Spain in euros, credit/debit card, PayPal, bank transfer) through secure systems that comply with encryption standards (SSL) and, where applicable, 3D Secure authentication.

7. Shipping Policy

At DISTEL, we are committed to providing a fast, secure, and transparent delivery service tailored to each customer's needs. Below, we detail our shipping conditions:

Delivery times

Mainland Spain and the Balearic Islands: Delivery within 24/48 business hours
Express shipping: Available on request, with delivery in 24 hours (additional cost)

Shipping costs

FREE on orders over €69 to mainland Spain, the Balearic Islands, and Portugal
For smaller orders, shipping costs are calculated automatically and displayed during checkout

International shipping

Europe:
- FREE shipping on orders of €250 or more
- For smaller orders: flat fee of just €14.90
Other destinations: the cost is calculated individually when confirming the order

Shipments to the Canary Islands, Ceuta, and Melilla

VAT exempt
Subject to possible customs fees, which will be paid by the customer

Tracking and issues

Each shipment includes a tracking number
In the event of an issue, we handle rescheduling, returns, or exchanges with complete transparency. If applicable, any costs will be communicated in advance

8. Returns Policy and Right of Withdrawal

8.1 Right of Withdrawal:
The Customer may withdraw from the contract without justification within 30 calendar days of receiving the product. To do so, they must send a request to info@disteltelecomunicaciones.com indicating the order number and the products to be returned.
8.2 Return Conditions:
The product must be returned in perfect condition, with all its accessories and original packaging.
Return costs will be borne by the Customer, except in the event of a shipping error or defective product, in which case DISTEL will cover these costs.
8.3 Refund Procedure:
Once the returned product has been inspected, a full refund will be issued within a maximum of 30 calendar days using the same payment method.
8.4 Exceptions:
Returns of unsealed or tampered-with products, products without their original packaging, activated software, or customized products will not be accepted.
8.5 Defective Products or Incorrect Shipments:
In these cases, DISTEL will cover the costs of return and replacement, following notification to customer service.

9. Privacy and Data Protection Policy

DISTEL guarantees the confidentiality and security of Customers' personal data in accordance with the GDPR, Organic Law 3/2018, and other applicable regulations.
The data is used to manage orders, improve the shopping experience, and send promotional communications (with the Customer's consent).
The Customer may exercise their rights of access, rectification, erasure, objection, restriction, and portability by sending a request to info@disteltelecomunicaciones.com
Security measures (such as SSL encryption) are in place to protect data against unauthorized access.

10. Applicable Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with Spanish law, particularly regarding electronic contracting, consumer protection, and data protection.
Any dispute arising from the interpretation, application, or fulfillment of these Terms will be subject to the jurisdiction of the courts of Barcelona, unless consumer protection regulations establish a different jurisdiction.
If any provision is declared null or unenforceable, it will be deemed deleted without affecting the validity of the remaining provisions.

Final Clause

Access to the website TEGUI-DISTEL.COM

and any transaction carried out through it imply express and binding acceptance of these General Terms and Conditions of Contract.

DISTEL is committed to providing a high-quality, secure, and transparent service based on trust, legality, and regulatory compliance.

For any questions, clarifications, or requests for additional information about these Terms or the products and services offered, the Customer can contact the customer service team via:

Email: info@disteltelecomunicaciones.com Contact details available at: Official contact page

General Terms and Conditions of Purchase for TEGUI-DISTEL.COM

The use of services and the purchase of products or services through the TEGUI-DISTEL.COM online store imply the full and unconditional acceptance of these General Terms and Conditions. By accessing, browsing, or making a purchase on our website, the Customer declares that they have read, understood, and accepted the terms and conditions set forth herein, which have been designed to provide a clear, transparent legal framework in line with current consumer protection regulations.

These Terms and Conditions regulate the rights and obligations of both TEGUI-DISTEL.COM and the Customer, ensuring a secure, reliable purchasing environment that complies with the applicable legislation. In particular, please note that:

Pricing and Taxation:
All prices are displayed with VAT included, in accordance with legal requirements.
Right of Withdrawal:
The Customer has a period of 30 calendar days to withdraw from the purchase without needing to provide any justification.
Legal Warranty:
All products are covered by a legal warranty of 3 years, in addition to the manufacturer’s official warranty, as applicable.
Dispute Resolution:
In the event of any discrepancies, the Customer may access the extrajudicial dispute resolution service via the link provided on our website: Online Dispute Resolution.

If the Customer does not agree with any of the provisions detailed herein, it is advised not to use the website or engage in any transaction.

1. Acceptance of the General Terms and Conditions

By using the TEGUI-DISTEL.COM website or making a purchase, the Customer represents and warrants that:

They are of legal age and have the legal capacity to enter into binding contracts according to the laws applicable in their place of residence.
They have read, understood, and fully accept these Terms and Conditions, which will govern the legal relationship between Telecomunicaciones Mercado Directo C.A. SL (hereinafter, "DISTEL") and the Customer.

Use of the Portal constitutes automatic acceptance of these Terms, which will always be available for review and reference. If the Customer does not agree with these terms, they should refrain from using the site.

2. Applicable Legislation

These Terms are governed by Spanish law and comply with the regulations applicable in the areas of:

E-commerce and distance contracting (including, but not limited to, Law 7/1998, Law 34/2002, and Royal Decree 1906/1999).
Consumer protection.
Data protection (GDPR and Organic Law 3/2018).

The Customer acknowledges that any dispute or interpretation arising from these Terms is subject to Spanish law, and the competent courts will be those of Barcelona, unless consumer protection regulations provide otherwise.

If the Customer resides outside Spain and local legislation prohibits the application of Spanish law, DISTEL reserves the right to refuse the sale.

3. Modification of the General Terms and Conditions

DISTEL reserves the right to modify, update, or remove any part of these Terms at any time without prior notice, whether due to regulatory, operational, or commercial changes. Any modifications will take effect upon publication on the website.
In the event of significant changes, DISTEL will inform Customers through its usual communication channels. Continued use of the website constitutes acceptance of the new terms.

4. Ownership of the Portal

The website www.tegui-distel.com is owned by Telecomunicaciones Mercado Directo C.A. SL, with its registered office at Av. Electricitat, 1-21 - Rubi 08191 Barcelona and CIF B-63668842.
DISTEL provides users with detailed information about its products, promotions, and services, enabling secure transactions in accordance with current legislation. All content (text, images, logos) is protected by intellectual and industrial property laws.

5. Purchase Process

The purchase process on TEGUI-DISTEL.COM is designed to be intuitive and secure:

Customer Registration:
Registration is required, and Customers must provide truthful and up-to-date information to manage orders and communications.
Product Selection:
Customers can browse the available product catalog, add items to the shopping cart, and apply any promotional codes or discounts.
Order Confirmation:
After reviewing the cart, the Customer proceeds to payment. Once payment is validated, a confirmation email is sent containing the order number, a summary of the purchase, and billing and shipping details.

DISTEL reserves the right to reject orders in cases of data irregularities or payment issues.

6. Payment Methods and Security

Various secure payment methods are accepted (credit/debit card, PayPal, bank transfer) through payment systems that comply with encryption standards (SSL) and, where applicable, 3D Secure authentication.

7. Shipping Policy

DISTEL is committed to providing an efficient and secure delivery service, as detailed below:

Delivery Timeframes:
Standard delivery within the Iberian Peninsula and Balearic Islands takes between 24 and 48 business hours (for orders confirmed before 1:30 PM on business days; orders placed after that time are processed on the next business day). An urgent 24-hour delivery option is available for an additional fee.
Shipping Costs:
Free shipping is offered for orders over €69 (within the Iberian Peninsula, Balearic Islands, and Portugal); for orders under €69, specific shipping costs will be clearly indicated during the purchase process.
Shipments to the Canary Islands, Ceuta, and Melilla:
Specific conditions apply regarding costs and VAT exemption, subject to applicable customs charges.
International Shipping:
International shipping costs are calculated individually, with the Customer being responsible for any local taxes or customs duties.
Tracking and Delivery Issues:
A tracking number will be provided once the order is dispatched. In case of delivery issues, such as the Customer being absent from the specified address, rescheduling or collection options will be provided, with any extra costs borne by the Customer if applicable.

8. Returns Policy and Right of Withdrawal

8.1 Right of Withdrawal:
The Customer may withdraw from the contract without providing any reason within 30 calendar days from receipt of the product. To exercise this right, the Customer must send a request to info@tegui-distel.com, indicating the order number and the products to be returned.
8.2 Return Conditions:
The product must be returned in perfect condition, with all accessories and in its original packaging.
Return shipping costs will be borne by the Customer unless the return is due to a shipping error or a defective product, in which case DISTEL will cover these costs.
8.3 Refund Process:
Upon receipt and verification of the returned product, a full refund will be issued within a maximum of 30 calendar days using the same payment method as the original transaction.
8.4 Exceptions:
Returns will not be accepted for unsealed or used products that cannot be resold for hygiene or safety reasons, products returned without original packaging, activated software, or customized items.
8.5 Defective or Incorrect Shipments:
In such cases, DISTEL will cover return and replacement costs, provided the issue is reported to customer service.

9. Privacy Policy and Data Protection

DISTEL is committed to ensuring the confidentiality and security of Customer data in compliance with the GDPR, Organic Law 3/2018, and other applicable regulations.
Customer data is used to manage orders, enhance the shopping experience, and, with the Customer’s consent, send promotional communications.
Customers may exercise their rights of access, rectification, cancellation, objection, restriction, and data portability by contacting info@tegui-distel.com.
Advanced security measures, such as SSL encryption, are implemented to protect data from unauthorized access.

10. Applicable Legislation and Jurisdiction

These Terms are governed by and interpreted in accordance with Spanish law, particularly with regard to e-contracting, consumer protection, and data protection.
Any dispute arising from the interpretation, application, or enforcement of these Terms shall be subject to the jurisdiction of the courts in Barcelona, Spain, unless consumer protection regulations specify a different jurisdiction.
If any provision is declared null or unenforceable, it shall be removed without affecting the validity of the remaining clauses.

Final Clause

The use of the TEGUI-DISTEL.COM website and any transaction conducted through it constitutes explicit acceptance of these General Terms and Conditions. DISTEL is committed to providing a high-quality, secure, and transparent service based on Customer trust.
For any questions or clarifications regarding these Terms or the products and services offered, the Customer may contact our customer service team at info@disteltelecomunicaciones.com or via the contact numbers provided on the website.

TEGUI-DISTEL.COM General Terms and Conditions of Sale

L’use of the services and the ordering of products or services through the TEGUI-DISTEL.COM online store imply full and unreserved acceptance of these General Terms and Conditions. By accessing, browsing, or making a purchase on our website, the Customer declares that they have read, understood, and accepted the terms and conditions set out below, which have been designed to provide a clear, transparent legal framework that complies with the regulations in force on consumer protection.

These Terms govern the rights and obligations of TEGUI-DISTEL.COM and the Customer, ensuring a secure, reliable shopping environment that complies with applicable legislation. To this end, please note that:

Prices and Taxation:
All prices displayed include VAT, in accordance with legal requirements.
Right of Withdrawal:
The Customer has 30 calendar days to withdraw from the purchase without having to provide a reason.
Legal Warranty:
All products are covered by the 3-year legal warranty, in addition to the manufacturer’s official warranty, where applicable.
Dispute Resolution:
In the event of a dispute, the Customer may access the out-of-court dispute resolution service via the link provided on our website: Online Dispute Resolution.

If the Customer does not accept any of the provisions set out herein, they are advised not to use the website or make any transactions.

1. Acceptance of the General Terms and Conditions

By using the TEGUI-DISTEL.COM website or making a purchase, the Customer represents and warrants that they:

To be of legal age and have the legal capacity required to enter into binding contracts under the laws applicable in their place of residence.
To have read, understood and fully accepted these Terms, which will govern the legal relationship between Telecomunicaciones Mercado Directo C.A. SL (hereinafter, “DISTEL”) and the Customer.

L’use of the Portal constitutes automatic acceptance of these Terms, which will always be available for review and reference. If the Customer does not accept these terms, they must refrain from using the site.

2. Applicable Law

These Terms are governed by Spanish law and comply with the applicable regulations concerning:

E-commerce and the conclusion of distance contracts (in particular, Law 7/1998, Law 34/2002 and Royal Decree 1906/1999, among others).
Consumer protection.
Data protection (GDPR and Organic Law 3/2018).

The Customer acknowledges that any dispute or interpretation arising from these Terms will be subject to Spanish law and the competent courts of Barcelona, unless otherwise provided for by consumer protection regulations.

If the Customer resides outside Spain and local law prevents Spanish law from applying, DISTEL reserves the right to refuse the sale.

3. Amendments to the General Terms and Conditions

DISTEL reserves the right to modify, update or remove any part of these Terms at any time and without prior notice, whether due to regulatory, operational or commercial changes. Any changes will take effect upon publication on the site.
In the event of significant changes, DISTEL will inform Customers through the usual communication channels. L’continued use of the site constitutes acceptance of the new terms.

4. Portal Ownership

The website www.tegui-distel.com is owned by Telecomunicaciones Mercado Directo C.A. SL, whose registered office is located at Av. Electricitat, 1-21 - Rubi 08191 Barcelona , and whose tax ID number is B-63668842.
DISTEL provides users with detailed information about its products, promotions and services, allowing them to carry out transactions securely and in accordance with the legislation in force. All content (texts, images, logos) is protected by intellectual and industrial property laws.

5. Checkout Process

The checkout process on TEGUI-DISTEL.COM has been designed to be intuitive and secure:

Customer Registration:
LRegistration is required, with truthful and up-to-date information provided in order to manage orders and communications.
Product Selection:
The Customer can browse the catalog of available products, add items to the cart, and apply promotional codes or discounts.
Order Confirmation:
After checking the contents of the cart, the Customer proceeds to payment. Once payment has been approved, a confirmation email is sent containing the order number, a purchase summary, and billing and shipping information.

DISTEL reserves the right to refuse orders in the event of irregularities in the information provided or in the payment process.

6. Payment Methods and Security

7. Delivery Policy

DISTEL is committed to providing an efficient and secure delivery service, with the following details:

Delivery Times:
Standard delivery to mainland Spain and the Balearic Islands takes 24 to 48 business hours (for orders confirmed before 1:30 p.m. on business days; orders placed later will be processed on the next business day). An urgent 24-hour delivery option is available for an additional fee.
Delivery Fees:
Delivery is free for orders over €69 (to mainland Spain, the Balearic Islands and Portugal). For orders below this amount, specific delivery fees will be clearly shown during checkout.
Deliveries to the Canary Islands, Ceuta and Melilla:
Special conditions apply to fees and VAT exemption, subject to any customs duties.
International Deliveries:
Shipping costs for international deliveries are calculated individually, and the Customer is responsible for any applicable local taxes or customs duties.
Tracking and Delivery Issues:
A tracking number will be provided once the order has been dispatched. If there is a delivery problem, such as the Customer being absent from the address provided, rescheduling or collection options will be offered, with any additional costs payable by the Customer.

8. Returns Policy and Right of Withdrawal

8.1 Right of Withdrawal:
The Customer may withdraw from the contract without justification within 30 calendar days of receiving the product. To exercise this right, the Customer must send a request to info@tegui-distel.com, indicating the order number and the products to be returned.
8.2 Return Conditions:
The product must be returned in perfect condition, with all its accessories and in its original packaging.
Return costs shall be borne by the Customer, except in the event of a shipping error or defective product, in which case DISTEL will cover these costs.
8.3 Refund Procedure:
Upon receipt and inspection of the returned product, a full refund will be issued within a maximum of 30 calendar days via the same payment method used for the original purchase.
8.4 Exceptions:
Returns will not be accepted for unsealed or used products (for hygiene or safety reasons), products returned without their original packaging, activated software, or personalized items.
8.5 Defective Products or Incorrect Shipments:
In these cases, DISTEL will cover the return and replacement costs once the incident has been reported to customer service.

9. Privacy Policy and Data Protection

DISTEL undertakes to ensure the confidentiality and security of its Customers’ personal data in accordance with the GDPR, Organic Law 3/2018, and other applicable regulations.
The data collected is used to manage orders, improve the shopping experience, and, with the Customer’s consent, send promotional communications.
Customers may exercise their rights of access, rectification, erasure, objection, restriction, and portability by contacting info@disteltelecomunicaciones.com
Advanced security measures, such as SSL encryption, are implemented to protect data against unauthorized access.

10. Applicable Law and Jurisdiction

These Terms are governed by and interpreted in accordance with Spanish law, particularly with regard to electronic contracting, consumer protection, and data protection.
Any dispute relating to the interpretation, application, or performance of these Terms shall be submitted to the jurisdiction of the courts of Barcelona, Spain, unless consumer protection regulations provide for a different jurisdiction.
If any provision is deemed null or unenforceable, it will be considered deleted without affecting the validity of the other clauses.

Final Clause

L’use of the TEGUI-DISTEL.COM website and the completion of any transaction related thereto constitute explicit acceptance of these General Terms and Conditions. DISTEL undertakes to provide a high-quality, secure and transparent service based on the Customer's trust.
For any questions or clarification regarding these Terms or the products and services offered, the Customer may contact our customer service at info@disteltelecomunicaciones.com or using the phone numbers listed on the contact page.

TEGUI-DISTEL.COM General Terms of Sale

L’use of the services and the purchase of products or services through the TEGUI-DISTEL.COM website imply full and unreserved acceptance of these General Terms and Conditions. By accessing, browsing or making a purchase on our website, the Customer declares that they have read, understood and accepted the terms and conditions set out herein, which are designed to provide a clear, transparent legal framework in compliance with current consumer protection legislation.

These Terms govern the rights and obligations of both TEGUI-DISTEL.COM and the Customer, ensuring a safe, reliable purchasing environment that complies with applicable legislation. In particular, please note that:

Prices and Taxation:
All prices are displayed inclusive of VAT, in accordance with legal regulations.
Right of Withdrawal:
The Customer has a period of 30 calendar days to withdraw from the purchase without having to provide any reason.
Legal Warranty:
All products are covered by a 3-year legal warranty, in addition to the official manufacturer's warranty, where applicable.
Dispute Resolution:
In the event of a dispute, the Customer may access the out-of-court dispute resolution service via the link provided on our website: Online Dispute Resolution.

If the Customer does not accept any of the provisions set out herein, they are advised to refrain from using the website or entering into any transaction.

1. Acceptance of the General Terms and Conditions

By using the TEGUI-DISTEL.COM website or making a purchase, the Customer declares and warrants that they:

Be of legal age and have the legal capacity required to enter into binding contracts under the laws applicable in their place of residence.
Having read, understood and fully accepted these Terms, which govern the legal relationship between Telecomunicaciones Mercado Directo C.A. SL (hereinafter, "DISTEL") and the Customer.

2. Applicable Regulations

These Terms and Conditions are governed by Spanish law and comply with the applicable regulations concerning:

E-commerce and the conclusion of distance contracts (including, but not limited to, Law 7/1998, Law 34/2002, and Royal Decree 1906/1999).
Consumer protection.
Data protection (GDPR and Organic Law 3/2018).

The Customer acknowledges that any dispute or interpretation arising from these Terms and Conditions will be subject to Spanish law, and the competent jurisdiction will be that of the courts of Barcelona, unless consumer protection regulations provide otherwise.

If the Customer resides outside Spain and local legislation prevents the application of Spanish law, DISTEL reserves the right to refuse the sale.

3. Amendments to the Terms and Conditions

DISTEL reserves the right to amend, update, or remove any part of these Terms and Conditions at any time and without prior notice, for regulatory, operational, or commercial reasons. The changes will take effect upon publication on the website.
In the event of significant changes, DISTEL will inform Customers through the usual communication channels. L’s continued use of the website will constitute acceptance of the new terms.

4. Portal Ownership

The website www.tegui-distel.com is owned by Telecomunicaciones Mercado Directo C.A. SL, whose registered office is at Av. Electricitat, 1-21 - Rubi 08191 Barcelona , and whose CIF is B-63668842.
DISTEL provides users with detailed information about its products, promotions, and services, allowing them to make transactions securely and in compliance with current regulations. All content (texts, images, logos) is protected by intellectual and industrial property laws.

5. Purchasing Process

The purchasing process on TEGUI-DISTEL.COM has been designed to be intuitive and secure:

Customer Registration:
Registration is required, providing accurate and up-to-date information to manage orders and communications.
Product Selection:
The Customer can browse the catalog of available products, add items to the cart, and apply any promotional codes or discounts.
Order Confirmation:
After reviewing the contents of the cart, the Customer proceeds to payment. Once the payment has been validated, a confirmation email will be sent containing the order number, a summary of the purchase, and billing and shipping details.

DISTEL reserves the right to reject orders in the event of irregularities in the information provided or problems with the payment process.

6. Payment Methods and Security

Several secure payment methods are accepted (credit/debit card, PayPal, bank transfer) through payment systems that comply with encryption standards (SSL) and, where applicable, 3D Secure authentication.

7. Shipping Policy

DISTEL is committed to providing an efficient and secure delivery service, subject to the following conditions:

Delivery Times:
Standard delivery to mainland Spain and the Balearic Islands takes 24-48 business hours (for orders confirmed before 13:30 on business days; later orders will be processed on the next business day). An express 24-hour delivery option is available at an additional cost.
Shipping Costs:
Shipping is free for orders over €69 (to mainland Spain, the Balearic Islands and Portugal); specific shipping costs apply to orders below this amount and will be clearly indicated during checkout.
Shipping to the Canary Islands, Ceuta and Melilla:
Special conditions apply regarding costs and VAT exemption, subject to any customs charges.
International Shipping:
Shipping costs for international deliveries are calculated individually, and the Customer is responsible for paying any local taxes or customs duties.
Tracking and Delivery Issues:
A tracking number will be provided once the order has shipped. In the event of delivery issues, such as the Customer being absent from the specified address, options for rescheduling or collection will be offered, with any additional costs charged to the Customer.

8. Returns Policy and Right of Withdrawal

8.1 Right of Withdrawal:
The Customer may withdraw from the contract without giving any reason within 30 calendar days of receiving the product. To exercise this right, the Customer must send a request to info@disteltelecomunicaciones.com indicating the order number and the products to be returned.
8.2 Return Conditions:
The product must be returned in perfect condition, with all accessories and in its original packaging.
Return costs are borne by the Customer, except in the event of a shipping error or defective product, in which case DISTEL will cover these costs.
8.3 Refund Procedure:
Once the returned product has been received and verified, a full refund will be issued within a maximum of 30 calendar days, using the same payment method used for the purchase.
8.4 Exceptions:
Returns will not be accepted for sealed or used products (for hygiene or safety reasons), products returned without their original packaging, activated software, or customized items.
8.5 Defective Products or Incorrect Shipments:
In such cases, DISTEL will cover the costs of return and replacement, provided the incident is reported to customer service.

9. Privacy Policy and Data Protection

DISTEL is committed to ensuring the confidentiality and security of Customers’ personal data, in accordance with the GDPR, Organic Law 3/2018, and other applicable regulations.
The data collected is used to manage orders, improve the shopping experience, and, with the Customer’s authorization, send promotional communications.
Customers may exercise their rights of access, rectification, erasure, objection, restriction, and portability by contacting info@tegui-distel.com.
Advanced security measures, such as SSL encryption, are adopted to protect data from unauthorized access.

10. Applicable Law and Jurisdiction

These Terms are governed by and interpreted in accordance with Spanish law, particularly in matters relating to electronic contracting, consumer protection, and data protection.
Any dispute arising from the interpretation, application, or performance of these Terms will be subject to the jurisdiction of the courts of Barcelona, Spain, unless consumer protection laws provide otherwise.
If any provision is declared null or unenforceable, it will be deemed deleted without affecting the validity of the other clauses.

Final Clause

L’use of the TEGUI-DISTEL.COM website and the completion of any transaction through it constitute explicit acceptance of these General Terms and Conditions. DISTEL undertakes to provide a high-quality, secure, and transparent service based on the Customer’s trust.
For any questions or clarifications regarding these Terms or the products and services offered, the Customer can contact our customer service at info@disteltelecomunicaciones.com or by calling the telephone numbers listed on the contact page.

TEGUI-DISTEL.COM General Terms and Conditions of Sale

Use of the services and purchase of products or services through the TEGUI-DISTEL.COM online store entails full and unconditional acceptance of these General Terms and Conditions. By accessing, browsing or making a purchase on our website, the Customer declares that they have read, understood and accepted the terms and conditions set out below, which are designed to provide a clear, transparent legal framework in accordance with current consumer protection legislation.

These Terms govern the rights and obligations of both TEGUI-DISTEL.COM and the Customer, ensuring a safe and reliable shopping environment in compliance with applicable law. In particular, the Customer is informed that:

Prices and Taxation:
All prices are shown inclusive of VAT, in accordance with legal requirements.
Right of Withdrawal:
The Customer has the right to withdraw from their purchase without giving a reason within 30 calendar days of receiving the product.
Legal Warranty:
All products are covered by a 3-year legal warranty, in addition to the manufacturer's official warranty, where applicable.
Dispute Resolution:
In the event of a dispute, the Customer may access the out-of-court dispute resolution procedure via the link provided on our website: Online Dispute Resolution.

If the Customer does not agree with any of the above provisions, we recommend that they refrain from using the website or conducting transactions.

1. Acceptance of the General Terms and Conditions

By using the TEGUI-DISTEL.COM website or making a purchase, the Customer represents and warrants that:

Is of legal age and has the legal capacity to enter into binding contracts under the laws of their place of residence.
Has read, understood and fully accepted these Terms, which will govern the legal relationship between Telecomunicaciones Mercado Directo C.A. SL (hereinafter “DISTEL”) and the Customer.

Use of the Portal constitutes automatic acceptance of these Terms, which will always be available for reference. If the Customer does not accept these terms, they should refrain from using the website.

2. Applicable Law

These Terms are governed by Spanish law and comply with the regulations concerning:

E-commerce and the conclusion of distance contracts (including, among others, Law 7/1998, Law 34/2002 and Royal Decree 1906/1999).
Consumer protection.
Data protection (GDPR and Organic Law 3/2018).

The Customer acknowledges that any dispute or interpretation arising from these Terms will be subject to Spanish law and the courts of Barcelona, unless consumer protection legislation provides for a different jurisdiction.

If the Customer resides outside Spain and their local law prevents the application of Spanish law, DISTEL reserves the right to refuse the sale.

3. Amendment of the General Terms

DISTEL reserves the right to modify, update, or remove any part of these Terms at any time and without notice, for regulatory, operational, or commercial reasons. The changes will take effect upon publication on the website.
In the event of significant changes, DISTEL will notify Customers through its usual communication channels. Continued use of the website constitutes acceptance of the new terms.

4. Ownership of the Portal

The website www.tegui-distel.com belongs to Telecomunicaciones Mercado Directo C.A. SL, with registered offices at Av. Electricitat, 1-21 - Rubi 08191 Barcelona Barcelona and tax identification number B-63668842.
DISTEL provides users with detailed information about its products, offers, and services, enabling transactions to be carried out securely and in accordance with applicable law. All content (text, images, logos) is protected by intellectual and industrial property law.

5. Purchasing Process

The purchasing process on TEGUI-DISTEL.COM is designed to be intuitive and secure:

Customer Registration:
Registration is required, providing truthful and up-to-date information for managing orders and communications.
Product Selection:
The Customer can browse the product catalog, add the desired products to the cart, and apply any promotional codes or discounts.
Order Confirmation:
After verifying the contents of the cart, the Customer proceeds to payment. Once payment is confirmed, a confirmation email is sent containing the order number, a summary of the purchase, and the billing and shipping details.

DISTEL reserves the right to reject orders in the event of irregularities in the data or problems with the payment process.

6. Payment Methods and Security

Various secure payment methods are available (credit/debit card, PayPal, bank transfer) through payment systems that comply with encryption standards (SSL) and, where applicable, 3D Secure certification.

7. Shipping Policy

DISTEL is committed to providing an efficient and secure shipping service, with the following details:

Delivery Times:
Standard delivery to mainland Spain and the Balearic Islands takes 24 to 48 business hours (for orders confirmed before 13:30 on business days; orders placed after this time will be processed on the next business day). An express delivery option within 24 hours is also available for an additional fee.
Shipping Costs:
Shipping is free for orders over €69 (to mainland Spain, the Balearic Islands, and Portugal). For orders below this amount, specific shipping costs will apply and will be clearly displayed during checkout.
Shipments to the Canary Islands, Ceuta, and Melilla:
Special conditions apply regarding costs and VAT exemption, and customs charges may apply.
International Shipments:
Shipping costs for international deliveries are calculated separately, and the Customer is responsible for any local taxes or duties.
Tracking and Delivery Problems:
Once the order has been shipped, a tracking number will be provided. In the event of delivery problems, such as the Customer being absent from the delivery address, options for rescheduling or collection will be offered, with any applicable additional costs charged to the Customer.

8. Returns and Right of Withdrawal Policy

8.1 Right of Withdrawal:
The Customer may withdraw from the contract without giving a reason within 30 calendar days of receiving the product. To exercise this right, the Customer must send a request to info@tegui-distel.com, stating the order number and the products they wish to return.
8.2 Return Conditions:
The product must be returned in perfect condition, with all accessories and in its original packaging.
Return shipping costs are borne by the Customer, unless the return is due to a shipping error or a defective product, in which case DISTEL will cover the costs.
8.3 Refund Process:
Once the returned product has been received and inspected, a full refund will be issued within 30 calendar days using the same payment method used for the original purchase.
8.4 Exceptions:
Returns are not accepted for products that have been opened or used (for hygiene or safety reasons), products returned without their original packaging, activated software, or personalized items.
8.5 Defective Products or Incorrect Shipments:
In such cases, DISTEL will cover the return and replacement costs, provided the issue is reported to customer service.

9. Privacy and Data Protection Policy

DISTEL is committed to ensuring the confidentiality and security of Customers' personal data in accordance with the General Data Protection Regulation (GDPR), Organic Law 3/2018 and other applicable provisions.
The data collected is used to manage orders, improve the shopping experience and, with the Customer's express consent, send promotional communications.
Customers may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability by contacting info@tegui-distel.com.
Advanced security measures, such as SSL encryption, have been implemented to protect data from unauthorized access.

10. Applicable Law and Jurisdiction

These Terms are governed by and interpreted in accordance with Spanish law, particularly with regard to electronic contracting, consumer protection and data protection.
Any dispute arising from the interpretation, application or performance of these Terms shall be submitted to the jurisdiction of the courts of Barcelona, Spain, unless consumer protection legislation provides for a different jurisdiction.
If any provision is found to be invalid or unenforceable, it will be deemed deleted without affecting the validity of the remaining clauses.

Final Clause

Use of the TEGUI-DISTEL.COM website and the completion of any transaction through it constitute express acceptance of these General Terms and Conditions. DISTEL is committed to providing a high-quality, secure and transparent service based on the Customer's trust.
For any questions or clarifications regarding these Terms or the products and services offered, the Customer may contact customer service at info@tegui-distel.com or via the telephone numbers listed on the contact page.

TEGUI-DISTEL.COM Terms and Conditions

Use of the services and the purchase of products or services through the TEGUI-DISTEL.COM online store imply full and unconditional acceptance of these Terms and Conditions. By accessing, browsing or making a purchase on our website, the Customer declares that they have read, understood and accepted the conditions set out herein - designed to provide a clear, transparent legal framework in accordance with applicable consumer protection regulations.

These terms govern the rights and obligations of TEGUI-DISTEL.COM and the customer, ensuring a safe and reliable shopping experience that complies with applicable legal requirements. In particular, please note that:

Prices and taxes:
All prices are displayed inclusive of VAT, in accordance with legal requirements.
Right of withdrawal:
The customer has the right to withdraw from the purchase within 30 calendar days without stating any reason.
Legal warranty:
All products are covered by the 3-year legal warranty, in addition to the official manufacturer's warranty, where applicable.
Dispute resolution:
In the event of a dispute, the customer may access the out-of-court dispute resolution service via the link provided on our website: Online Dispute Resolution.

If the customer does not agree with any of the provisions listed here, we recommend refraining from using the website or conducting transactions.

1. Acceptance of the General Terms and Conditions

By using the TEGUI-DISTEL.COM website or purchasing a product, the customer represents and warrants that:

they are of legal age and have the legal capacity to enter into binding contracts under the laws applicable in their place of residence;
the customer has read, understood and fully accepted these terms, which govern the legal relationship between Telecomunicaciones Mercado Directo C.A. SL (hereinafter "DISTEL") and the customer.

Use of the portal constitutes automatic acceptance of these terms, which are available for review at any time. If the customer does not agree with these provisions, they should refrain from using the website.

2. Applicable law

These terms are governed by Spanish law and comply with the applicable regulations in the following areas:

E-commerce and distance contracts (including, but not limited to, Law 7/1998, Law 34/2002 and Royal Decree 1906/1999);
Consumer protection;
Data protection (GDPR and Organic Law 3/2018).

The customer acknowledges that all disputes or interpretations arising from these terms are subject to Spanish law and fall under the jurisdiction of the courts in Barcelona, unless consumer protection regulations provide otherwise.
If the customer resides outside Spain and local law prohibits the application of Spanish law, DISTEL reserves the right to refuse the sale.

3. Amendment to the General Terms and Conditions

DISTEL reserves the right to modify, update, or remove parts of these terms at any time and without prior notice, whether for legal, operational, or commercial reasons. The changes take effect upon publication on the website.
In the event of significant changes, DISTEL will notify customers through its usual communication channels. Continued use of the website constitutes acceptance of the new terms.

4. Portal ownership

The website www.tegui-distel.com is owned by Telecomunicaciones Mercado Directo C.A. SL, based atAv. Electricitat, 1-21 - Rubi 08191 Barcelona and tax ID B-63668842.
DISTEL provides users with detailed information about its products, offers, and services, enabling transactions to be carried out securely and in accordance with applicable regulations. All content (text, images, logos) is protected by copyright and industrial property rights.

5. Ordering process

The ordering process on TEGUI-DISTEL.COM has been designed to be intuitive and secure:

Customer registration:
Registration is required, and customers must provide truthful and up-to-date information for managing orders and communication.
Product selection:
The customer can browse the product catalog, add items to the shopping cart, and apply any promotional codes or discounts.
Order confirmation:
After reviewing the contents of the shopping cart, the customer proceeds to checkout. Once payment has been successfully completed, the customer receives a confirmation email containing the order number, a summary of the purchase, and billing and delivery information.

DISTEL reserves the right to reject orders if discrepancies are found in the information provided or during payment processing.

6. Payment methods and security

7. Shipping Policy

DISTEL is committed to providing an efficient and secure shipping service, which includes the following details:

Delivery times:
Standard delivery within the Iberian Peninsula and the Balearic Islands takes 24 to 48 business hours (for orders confirmed before 1:30 p.m. on business days; orders placed after that time are processed on the next business day). Express delivery within 24 hours is also available for an additional charge.
Shipping costs:
Shipping is free for orders over €69 (within mainland Spain, the Balearic Islands and Portugal); specific shipping costs apply to orders below this amount and are clearly displayed during checkout.
Shipping to the Canary Islands, Ceuta and Melilla:
Special conditions apply to these regions regarding costs and VAT exemption, subject to any customs duties.
International deliveries:
Shipping costs for international orders are calculated individually; the customer is responsible for any local taxes or customs duties.
Tracking and delivery issues:
Once the order has been shipped, a tracking number will be provided. If there are delivery issues, such as the customer not being present at the specified address, alternatives such as rescheduling or collection will be offered - any additional costs will be borne by the customer unless otherwise agreed.

8. Returns and Right of Withdrawal

8.1 Right of withdrawal:
The customer may withdraw from the contract without giving a reason within 30 calendar days of receiving the product. To exercise this right, the customer must send a notice to info@tegui-distel.com, specifying their order number and the products to be returned.
8.2 Return conditions:
The product must be returned in perfect condition, with all accessories and in its original packaging.
The customer is responsible for return shipping costs, unless the return is due to a shipping error or a defective product, in which case DISTEL will cover the costs.
8.3 Refund procedure:
After receiving and inspecting the returned product, a full refund will be issued within a maximum of 30 calendar days using the original payment method.
8.4 Exceptions:
Returns are not accepted for opened or used products (for hygiene or safety reasons), products without their original packaging, activated software or custom-made items.
8.5 Defective products or incorrect deliveries:
In these cases, DISTEL covers the return and exchange costs, provided the issue is reported promptly by the customer.

9. Data Privacy and Protection

DISTEL is committed to ensuring the confidentiality and security of its customers' personal data in accordance with the GDPR, Organic Law 3/2018 and applicable regulations.
The data collected is used to process orders, improve the shopping experience and - with the customer's explicit consent - send promotional information.
Customers have the right to access, rectification, erasure, object to processing, restrict processing, and data portability by contacting info@tegui-distel.com.
Advanced security measures such as SSL encryption are used to protect data from unauthorized access.

10. Governing law and jurisdiction

These terms are governed by and construed in accordance with Spanish law, particularly with regard to electronic contracts, consumer protection and data protection.
Any disputes arising from the interpretation, application or performance of these terms are subject to the jurisdiction of the courts in Barcelona, Spain, unless consumer protection provisions stipulate otherwise.
If any provision is declared invalid or unenforceable, it will be deemed deleted without affecting the validity of the remaining provisions.

Final clause

Use of the TEGUI-DISTEL.COM website and any transaction carried out through it constitute express acceptance of these General Terms and Conditions. DISTEL is committed to providing a high-quality, secure and transparent service based on customer trust.
For questions or clarifications about these terms or the products and services offered, customers can contact customer service at info@disteltelecomunicaciones.com or via the phone numbers listed on the contact page.

TEGUI-DISTEL.COM General Terms and Conditions

Use of the services and purchase of products or services through the TEGUI-DISTEL.COM online store imply full and unconditional acceptance of these General Terms and Conditions. By accessing, browsing or making a purchase on our website, the Customer declares that they have read, understood and accepted the terms set out below. These terms have been drawn up to provide a clear and transparent legal framework in accordance with applicable consumer protection laws.

These Terms and Conditions govern the rights and obligations of both TEGUI-DISTEL.COM and the Customer and ensure a safe, reliable and compliant shopping environment. In particular, they state that:

Prices and taxes:
All prices are displayed inclusive of VAT, in accordance with legal requirements.
Right of withdrawal:
The Customer has the right to withdraw from the purchase within 30 calendar days without giving a reason.
Legal Warranty:
All products are covered by a 3-year legal warranty, in addition to the manufacturer's official warranty, where applicable.
Dispute resolution:
In the event of a disagreement, the Customer may use out-of-court dispute resolution via the link provided on our website: Online Dispute Resolution.

If the Customer does not agree with any of the above provisions, they are advised to refrain from using the website or making transactions.

1. Acceptance of the General Terms and Conditions

By using the TEGUI-DISTEL.COM website or making a purchase, the Customer represents and warrants that:

they are of legal age and have the legal capacity to enter into binding contracts in accordance with the laws applicable to their place of residence;
they have read, understood and accepted these Terms in full, which govern the legal relationship between Telecomunicaciones Mercado Directo C.A. SL (hereinafter "DISTEL") and the Customer.

Use of the Portal implies automatic acceptance of these Terms, which will be available for consultation at all times. If the Customer does not agree to these terms, they must refrain from using the website.

2. Applicable Law

These Terms are governed by and interpreted in accordance with Spanish law and comply with the applicable regulations regarding:

E-commerce and distance contracts (including Law 7/1998, Law 34/2002 and Royal Decree 1906/1999);
Consumer protection;
Data protection (GDPR and Organic Law 3/2018).

The Customer acknowledges that any disputes or interpretations arising from these Terms will be subject to Spanish law and the competent courts in Barcelona, unless consumer protection legislation provides otherwise.
If the Customer resides outside Spain and local law prevents the application of Spanish law, DISTEL reserves the right to refuse the sale.

3. Amendment of the General Terms and Conditions

DISTEL reserves the right to amend, update or remove these Terms at any time and without prior notice, for legal, operational or commercial reasons. Changes take effect when they are published on the website.
In the event of significant changes, DISTEL will inform Customers through the usual communication channels. Continued use of the website implies acceptance of the new terms.

4. Ownership of the Portal

The website www.tegui-distel.com is owned by Telecomunicaciones Mercado Directo C.A. SL, with its registered office atAv. Electricitat, 1-21 - Rubi 08191 Barcelona and CIF B-63668842.
DISTEL provides users with detailed information about its products, offers, and services, enabling secure transactions in accordance with applicable regulations. All content (texts, images, logos) is protected by intellectual and industrial property laws.

5. Purchasing Process

The purchasing process on TEGUI-DISTEL.COM is designed to be intuitive and secure:

Customer Registration:
Registration is required, with accurate and up-to-date information provided to manage orders and communications.
Product Selection:
The Customer can browse the product catalog, add items to the shopping cart, and apply any promotional codes or discounts.
Order Confirmation:
After reviewing the contents of the shopping cart, the Customer proceeds to payment. Once payment is successful, the Customer receives a confirmation email with the order number, a summary of the purchase, and the billing and shipping details.

DISTEL reserves the right to refuse orders in the event of irregularities in the information provided or issues with payment processing.

6. Payment Methods and Security

7. Shipping Policy

DISTEL is committed to providing an efficient and secure shipping service, with the following details:

Delivery Times:
Standard delivery within the Iberian Peninsula and the Balearic Islands takes 24 to 48 business days (for orders confirmed before 1:30 p.m. on business days; orders placed after that time are processed the next business day). An express delivery option within 24 hours is also available at an additional cost.
Shipping Costs:
Free shipping is available for orders over €69 (within the Iberian Peninsula, the Balearic Islands and Portugal); orders below this amount incur specific shipping costs, which are clearly displayed during checkout.
Shipping to the Canary Islands, Ceuta and Melilla:
Special conditions apply regarding costs and VAT exemption, subject to any customs charges.
International Shipments:
Shipping costs for international orders are calculated individually; the Customer is responsible for any local taxes or import duties.
Tracking and Delivery Issues:
After the order has been shipped, a tracking number will be provided. In the event of delivery problems, such as the Customer being absent from the specified address, alternative options will be offered, such as rescheduling delivery or collection, which may incur additional costs for the Customer.

8. Returns Policy and Right of Withdrawal

8.1 Right of Withdrawal:
The Customer may withdraw from the contract without giving a reason within 30 calendar days of receiving the product. To exercise this right, the Customer must send a message to info@tegui-distel.com, specifying the order number and the products to be returned.
8.2 Return Conditions:
The product must be returned in perfect condition, with all accessories and in its original packaging.
Return costs are borne by the Customer, unless the return is due to a shipping error or a defective product, in which case DISTEL will cover the costs.
8.3 Refund Procedure:
After receiving and inspecting the returned product, a full refund will be issued within a maximum of 30 calendar days using the same payment method as for the original purchase.
8.4 Exceptions:
Returns are not accepted for sealed or used products (for hygiene or safety reasons), products returned without their original packaging, activated software or personalized items.
8.5 Defective Products or Incorrect Deliveries:
In such cases, DISTEL covers the costs of returns and replacements, provided that the issue is reported to customer service immediately.

9. Privacy Policy and Personal Data Protection

DISTEL is committed to ensuring the confidentiality and security of its Customers' personal data, in accordance with the GDPR, Organic Law 3/2018 and other applicable regulations.
The data collected is used to process orders, improve the shopping experience and – with the Customer's explicit consent – send promotional communications.
Customers have the right to access, correct, delete, object to the processing of, restrict the processing of, and transfer their data by contacting info@tegui-distel.com.
Advanced security measures, such as SSL encryption, are used to protect data from unauthorized access.

10. Applicable Law and Jurisdiction

These Terms are governed by and interpreted in accordance with Spanish law, particularly with regard to electronic contracts, consumer protection and data protection.
Any disputes arising from the interpretation, application or performance of these Terms shall be referred to the courts in Barcelona, Spain, unless consumer protection legislation provides otherwise.
If any provision is declared invalid or unenforceable, it will be deemed deleted without affecting the validity of the remaining provisions.

Final Clause

Use of the TEGUI-DISTEL.COM website and any transaction carried out through it constitute express acceptance of these General Terms and Conditions. DISTEL is committed to providing a high-quality, secure and transparent service based on the Customer's trust.
For questions or clarification regarding these Terms or the products and services offered, the Customer can contact our customer service at info@tegui-distel.com or by calling the phone numbers listed on the contact page.

TEGUI-DISTEL.COM General Terms and Conditions of Sale

Use of the services and purchase of products or services through the TEGUI-DISTEL.COM online store imply full and unconditional acceptance of these General Terms and Conditions. By accessing, browsing or making a purchase on our website, the Customer declares that they have read, understood and accepted the terms and conditions set out herein, which have been drawn up to provide a clear, transparent legal framework that complies with current consumer protection legislation.

These Terms and Conditions govern the rights and obligations of both TEGUI-DISTEL.COM and the Customer, ensuring a safe, reliable shopping environment that complies with applicable legislation. In particular, please note that:

Prices and Taxation:
All prices are shown including VAT, in accordance with legal requirements.
Right of Withdrawal:
The Customer has 30 calendar days to withdraw from the purchase, without needing to provide a reason.
Statutory Warranty:
All products come with a 3-year statutory warranty, in addition to the manufacturer's official warranty, where applicable.
Dispute Resolution:
In the event of a dispute, the Customer may access the out-of-court dispute resolution service via the link provided on our website: Online Dispute Resolution.

If the Customer does not agree with any of the provisions described here, they are advised to refrain from using the website or carrying out any transaction.

1. Acceptance of the Terms and Conditions

By using the TEGUI-DISTEL.COM website or making a purchase, the Customer represents and warrants that:

Is of legal age and has the legal capacity to enter into binding contracts in accordance with the laws applicable at their place of residence;
Has read, understood, and fully accepts these Terms and Conditions, which will govern the legal relationship between Telecomunicaciones Mercado Directo C.A. SL (hereinafter “DISTEL”) and the Customer.

Use of the Portal constitutes automatic acceptance of these Terms, which will be available for consultation at any time. If the Customer does not agree to these terms, they must refrain from using the website.

2. Applicable Law

These Terms are governed by Spanish law and comply with the applicable regulations in the following areas:

E-commerce and distance contracts (including, but not limited to, Law 7/1998, Law 34/2002, and Royal Decree 1906/1999);
Consumer protection;
Data protection (GDPR and Organic Law 3/2018).

The Customer acknowledges that any dispute or interpretation arising from these Terms will be subject to Spanish law, and the courts of Barcelona will have jurisdiction, unless otherwise provided by consumer protection legislation.
If the Customer resides outside Spain and local law prevents Spanish law from applying, DISTEL reserves the right to refuse the sale.

3. Changes to the Terms and Conditions

DISTEL reserves the right to change, update, or remove any part of these Terms at any time and without prior notice, for regulatory, operational, or commercial reasons. Changes will take effect as soon as they are published on the website.
In the event of significant changes, DISTEL will inform Customers through its usual communication channels. Continued use of the website will constitute acceptance of the new terms.

4. Portal Ownership

The website www.tegui-distel.com is owned by Telecomunicaciones Mercado Directo C.A. SL, headquartered at Av. Electricitat, 1-21 - Rubi 08191 Barcelona and tax identification number B-63668842.
DISTEL provides users with detailed information about its products, promotions, and services, allowing transactions to be carried out securely and in compliance with current legislation. All content (texts, images, logos) is protected by intellectual and industrial property laws.

5. Purchasing Process

The purchasing process on TEGUI-DISTEL.COM was designed to be intuitive and secure:

Customer Registration:
You must register, providing accurate and up-to-date information for the management of orders and communications.
Product Selection:
The Customer can browse the product catalog, add items to the cart, and apply any promotional or discount codes.
Order Confirmation:
After checking the contents of the cart, the Customer proceeds to payment. Once payment is confirmed, a confirmation email is sent containing the order number, a summary of the purchase, and the billing and shipping details.

DISTEL reserves the right to refuse orders in the event of irregularities in the information provided or problems processing the payment.

6. Payment Methods and Security

Various secure payment methods are accepted (credit/debit card, PayPal, bank transfer) through payment systems that meet encryption standards (SSL) and, where applicable, 3D Secure authentication.

7. Shipping Policy

DISTEL undertakes to provide an efficient and secure delivery service, with the following details:

Delivery Times:
Standard delivery to mainland Spain and the Balearic Islands takes 24 to 48 business hours (for orders confirmed before 1:30 p.m. on business days; orders placed after this time will be processed on the next business day). Express 24-hour delivery is also available for an additional charge.
Shipping Costs:
Shipping is free for orders over €69 (to mainland Spain, the Balearic Islands and Portugal); for orders below this amount, specific shipping costs will apply and will be clearly shown during checkout.
Shipping to the Canary Islands, Ceuta and Melilla:
Special conditions apply to costs and VAT exemption, subject to any customs charges.
International Shipping:
Shipping costs for international orders are calculated individually, and the Customer is responsible for paying any local taxes or customs duties.
Tracking and Delivery Problems:
Once the order has been dispatched, a tracking number will be provided. If there are delivery problems, such as the Customer not being at the address provided, alternative options will be offered, such as rescheduling the delivery or collection. Any additional costs may be charged to the Customer.

8. Returns and Right of Withdrawal Policy

8.1 Right of Withdrawal:
The Customer may withdraw from the contract without providing a reason within 30 calendar days of receiving the product. To exercise this right, the Customer must email info@tegui-distel.com, stating the order number and the products they wish to return.
8.2 Return Conditions:
The product must be returned in perfect condition, with all its accessories and in its original packaging.
Return costs will be borne by the Customer, unless the return is due to a shipping error or a defective product, in which case DISTEL will cover these costs.
8.3 Refund Procedure:
After receiving and inspecting the returned product, a full refund will be issued within a maximum of 30 calendar days using the same payment method as the original purchase.
8.4 Exceptions:
Returns of sealed or used products (for hygiene or safety reasons), products returned without their original packaging, activated software, or personalized items will not be accepted.
8.5 Defective Products or Incorrect Shipment:
In these cases, DISTEL will cover the return and replacement costs, provided the issue is reported immediately to customer service.

9. Privacy and Data Protection Policy

DISTEL undertakes to ensure the confidentiality and security of its Customers' personal data, in accordance with the GDPR, Organic Law 3/2018, and other applicable regulations.
The data collected is used to manage orders, improve the shopping experience, and, with the Customer's consent, send promotional communications.
Customers have the right to access, correct, delete, object to, and restrict the processing of their data, and to request data portability by contacting us at info@tegui-distel.com.
Advanced security measures, such as SSL encryption, are used to protect data against unauthorized access.

10. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with Spanish law, particularly with regard to electronic contracts, consumer protection, and data protection.
Any dispute arising from the interpretation, application, or performance of these Terms shall be submitted to the jurisdiction of the courts of Barcelona, Spain, unless otherwise provided for under consumer protection legislation.
If any provision is deemed invalid or unenforceable, it will be considered excluded, without affecting the validity of the remaining clauses.

Final Clause

Use of the TEGUI-DISTEL.COM website and any transaction carried out through it constitute express acceptance of these General Terms and Conditions. DISTEL undertakes to provide a high-quality, secure, and transparent service based on the Customer's trust.
For any questions or clarifications about these Terms or the products and services offered, the Customer may contact our customer service department by email at info@tegui-distel.com or by calling the phone numbers listed on the contact page.