Important customer information

Tegui-Distel, your specialized warehouse since 2001 for TEGUI-Bticino products, is proud to offer much more than high-quality products such as video door entry systems and intercoms.

Our priority is your complete satisfaction, and to achieve this, we are committed to providing exceptional service that goes beyond the sale.

Aware that trust is essential in any purchasing process, we guarantee a secure experience, fast deliveries, and expert advice tailored to your needs, in line with current e-commerce and consumer protection regulations.

Volume and Loyalty Discounts

5% discount on orders over 500 €.

8% discount on orders over 10.000 €.

10% discount on orders over 20.000 €.

Customers eligible for the loyalty program may receive a 5% discount.

Order discounts cannot be combined with one another. They are applied according to the conditions of each promotion.

Specialized Support and Advice

Whether you are a professional installer, electrician, or distributor for large-scale projects, our team of specialists accompanies you at every stage of the process. We have extensive stock, enabling us to ensure immediate product availability and meet committed delivery deadlines, so you can move forward with your projects without delays.

We offer specialized technical support before, during, and after your purchase, ensuring that you obtain the most suitable product and that, in the event of any questions or difficulties during installation or use, you have immediate assistance from us.

This level of personalized attention is what sets us apart, ensuring that every customer feels supported and well informed.

Our Commitment to Quality

At Tegui-Distel, we have been working for more than 24 years to ensure that every purchase exceeds your expectations, providing exceptional service from your first contact through product installation. We make sure that all our products, whether video door entry systems, intercoms, or security systems, meet the highest standards of reliability and performance.
Our goal is for every interaction to be synonymous with trust, quality, and service excellence, offering personalized solutions for both residential installations and large-scale projects.

When you choose Tegui-Distel, you are not just purchasing a TEGUI-Bticino product; you are investing in security, peace of mind, and unparalleled technical support. Our experience enables us to provide the right advice to optimize the installation, ensuring optimal operation from the very beginning.

Our Differentiators

Exclusive Specialization in TEGUI-Bticino:
We focus exclusively on these leading brands, giving us a competitive advantage in terms of technical expertise and knowledge. Unlike other stores that combine various brands, at Tegui-Distel we guarantee precise, personalized advice, ensuring the best solution for every need.
Immediate Availability:
With an almost complete inventory, we guarantee fast, delay-free deliveries, allowing you to move forward with your projects without interruptions.
Reference for Technical Service (Technical Assistance Service):
We are a leading warehouse for Tegui official technical service providers from the Legrand group in Spain. This means that, in addition to offering products, we provide advanced technical support to resolve any issue, working closely with official technical service centers to manage problems efficiently.

Simplified Purchasing Process

We have designed a clear, fast, and secure purchasing process so you can efficiently acquire what you need:

Cart Composition:
Browse our categories conveniently or use our advanced search to find exactly what you need. Each product has a detailed description to help you make the best decision. Once you decide which product to buy, click "buy now" or "add to cart." You can continue adding products to your cart.
Completing the Order:
Once you have selected all the products, go to the cart and click "Checkout" to proceed with payment. If you already have an account, log in; if you are new, register quickly to manage future orders and returns and receive notifications.
Selecting Payment Methods and Shipping Address:
We offer several secure payment methods (card, PayPal, bank transfer). You can also choose the delivery address, which may differ from the billing address, making it ideal for shipments to construction sites or offices.
Order Confirmation:
After completing payment, you will receive a confirmation email with all the order details, including the shipping address and a tracking number to monitor the delivery. Once payment has been confirmed, we process your order immediately to ensure fast delivery.

Delivery Address Modification

We understand that your needs may change after placing an order. If you need to modify the delivery address and the order has not yet left our warehouses, contact our customer service team (by phone or email at info@tegui-distel.com) as soon as possible. If the order is already in transit, we will provide the carrier's information to arrange the change, if possible.

Order Status Inquiry

Our online tracking system gives you full control over your orders at all times. Access your account to see whether your order is pending, being processed, shipped, expired, or being returned. This transparency will help you plan your projects with complete confidence.

Product Warranty and After-Sales Service

All our products come with the mandatory 3-year legal warranty, in addition to the manufacturer's official warranty. This warranty covers manufacturing defects and material failures, protecting your investment in accordance with applicable regulations.

If an issue arises, whether due to a manufacturing defect or a shipping error, our after-sales service team will provide you with a quick and effective solution. The warranty procedure includes inspection, repair, or replacement of the defective product, and you will receive regular updates throughout the process to ensure transparent and continuous support.

Returns Policy: Shop with Complete Peace of Mind

At Tegui-Distel, we want you to shop with complete confidence. Our returns policy is designed to make the process simple and hassle-free:

When Can You Make a Return?
We accept returns when the product has manufacturing defects or transport damage, or, in the event of a change of mind, provided that the product is in perfect condition and in its original packaging. Note: personalized products may not be eligible for return.
Time Limits:
- For defective or damaged products: notify us within 30 working days of receipt.
- For returns due to a change of mind: you have 30 calendar days from receipt.
Procedure:
Contact our customer service department to initiate the process, prepare the product in its original packaging (including accessories and manuals), and follow the instructions provided. In some cases, we will cover the shipping costs, especially if the error was ours or the product is defective.
Refund Conditions:
Once the returned product has been inspected and approved, we will issue a full (or partial, as applicable) refund within 30 working days, using the same payment method as for the original purchase.

To facilitate a quick and efficient return, we recommend inspecting the product upon receipt and keeping the original packaging.

Our Customers' Reviews

We are proud to have a solid base of satisfied customers, ranging from self-employed electricians to small and medium-sized installation companies. They highlight both the quality of our products and our personalized service.
Some testimonials:

Juan García, Professional Electrician (⭐⭐⭐⭐⭐):
"What a great team at Tegui-Distel! They helped me choose the perfect products and gave me excellent installation advice. A perfect 10!"
Carlos López, Electrician at an Installation Company (⭐⭐⭐⭐⭐):
"The video intercom I bought is incredible. Clear image, easy to use, and the after-sales advice was excellent."
Miguel Álvarez, Small Installation Company (⭐⭐⭐⭐⭐):
"I placed the order in the morning, and it was already on its way that afternoon. Incredible!"
David Ruiz, Antenna Installer at an Installation Company (⭐⭐⭐⭐⭐):
"Tegui manuals are a great help; they have gotten me out of more than one bind during installation. Thank you, guys!"

These reviews reflect our commitment to quality and personalized service at every stage of the process.

Important Information for the Customer

At Tegui-Distel, your specialized store for TEGUI-Bticino products, we take pride in offering much more than high-quality products such as video intercoms and intercom systems. Our top priority is your complete satisfaction, and to achieve that, we are committed to providing exceptional service that goes beyond just selling products. Recognizing that trust is fundamental in any purchasing process, we guarantee a secure shopping experience, fast deliveries, and expert advice tailored to your specific needs in line with current e-commerce and consumer protection regulations.

Expert Support and Personalized Advice

Whether you are a professional installer, electrician, or distributor working on large-scale projects, our team of specialists is here to support you at every step. We maintain a large stock to ensure immediate product availability and to meet our committed delivery deadlines—so you can progress with your projects without delays.

We offer specialized technical support before, during, and after your purchase, ensuring that you receive the right product for your needs and that, if any questions or issues arise during installation or use, our assistance is available at all times.

This personalized level of service sets us apart from other stores, ensuring that every customer feels well-supported and fully informed.

Our Commitment to Quality

At Tegui-Distel, our aim is to exceed your expectations by delivering an exceptional shopping experience from the first contact through to product installation. We know that quality is not only measured by the product we sell but also by the overall experience we provide—from product selection to post-sale technical support.
Our goal is for every interaction with Tegui-Distel to be synonymous with trust, quality, and excellence. We ensure that all our products, whether video intercoms, intercom systems, or other security systems, meet the highest standards of reliability and performance. Our team of professionals is dedicated to offering personalized advice to both professional installers and end users.

By choosing Tegui-Distel, you are not only purchasing a TEGUI-Bticino product, but you are also investing in security, peace of mind, and unparalleled technical support. Our industry experience allows us to provide the right guidance to optimize installation, ensuring your system operates at its best from the start.

Our Differentiators

Exclusive Focus on TEGUI-Bticino:
We concentrate solely on these leading brands in communication and security, which gives us a competitive edge in terms of expertise and technical knowledge. Unlike other stores that mix various brands, our exclusive focus on TEGUI-Bticino enables us to provide precise, personalized advice that guarantees the best solution for your needs.
Immediate Availability:
With a nearly complete inventory, we ensure fast, efficient deliveries, so you receive your products without unnecessary delays—helping you stay on track with your projects or installations.
SAT Reference (Technical Assistance Service):
We serve as a reference warehouse for the official technical services (SATs) of Tegui from the Legrand group in Spain. This means that, in addition to offering products, we provide advanced technical support to resolve any issues. Our close collaboration with the official SATs ensures that any product issues are managed efficiently and according to the highest quality standards.

Simplified Purchase Process

We have designed a clear, fast, and secure purchase process so you can obtain the products you need efficiently:

Shopping Cart:
Browse through our product categories or use our advanced search to find exactly what you need. Each product includes a detailed description to help you make the best decision. Once you decide which product to purchase, simply click "buy now" or "add to cart." You can continue adding products to your cart if desired.
Checkout:
When you have selected all the products you need, go to your shopping cart and click "Checkout" to proceed with payment. If you already have an account, log in with your username and password; if you are a new customer, you can quickly register during the checkout process. This registration will allow you to review your order history, manage returns, and make future purchases more efficiently.
Payment and Shipping Address:
We offer several secure payment options, such as credit/debit card, PayPal, or bank transfer. You can also select your shipping address, which may be different from your billing address—ideal if you want your order sent to a construction site, office, or another location.
Order Confirmation:
Once your payment is completed, you will receive a confirmation email with all your order details, including the shipping address and a tracking number to monitor your delivery. As soon as the payment is confirmed, we begin processing your order to ensure rapid delivery.

Changing the Shipping Address

We understand that your needs may change after placing an order. If you need to modify the shipping address and your order has not yet left our warehouse, please contact our customer service team by phone or email at info@tegui-distel.com as soon as possible. If the order is already in transit, we will gladly provide you with the carrier's information so you can arrange the change directly with them, if possible.

Order Tracking

Our online tracking system gives you complete control over your orders at all times. Log in to your account to view detailed information on your order status—whether it is pending, being processed, shipped, expired, or canceled/returned. This transparency enables you to plan your projects effectively and ensures you remain in full control of your purchases.

Product Warranty and After-Sales Service

All our products come with the mandatory legal warranty of 3 years, in addition to the manufacturer’s official warranty. This legal warranty covers manufacturing defects and material failures, ensuring that your investment is protected in accordance with current regulations.

If you encounter any issues—whether due to a factory defect or a shipping error—our after-sales service team is ready to offer you a quick and effective solution. The warranty process includes inspection, repair, or replacement of the defective product, and our customer service team will keep you informed throughout the process, ensuring consistent and transparent support.

Return Policy: Shop with Total Peace of Mind

At Tegui-Distel, we understand that sometimes a return is necessary. Our return policy is designed to make the process straightforward and hassle-free, so you can shop with complete confidence:

When Can You Return a Product?
Returns are accepted when a product is defective, arrives damaged, or if you simply decide to return it for personal reasons—provided that the product is in perfect condition and in its original packaging. Note that personalized products may not be eligible for return.
Timeframes:
- For defective or damaged products: Please notify us within 7 business days after receiving the product.
- For voluntary returns: You have 14 calendar days from receipt to request a return.
Procedure:
To initiate a return, contact our customer service (via our online form or email), indicating your order details and the reason for the return. Prepare the product in its original packaging, including all accessories, manuals, and any accompanying items. Depending on the reason for the return, we will advise you on the appropriate shipping method. In some cases, especially if the return is due to our error or a defective product, we will cover the return shipping costs.
Refund Conditions:
Once the returned product is inspected and approved, we will process a full (or partial, as applicable) refund within 7 to 14 business days using the same payment method as the original purchase.
Tips for a Quick and Efficient Return:
- Check the product upon receipt and report any defects or damage immediately.
- Keep the original packaging, as it facilitates handling and shipping in case of a return.
- Follow the user manual instructions—sometimes issues that seem like factory defects can be resolved by following the manual. If in doubt, contact customer service before proceeding with the return.

Customer Reviews

We are proud to have a strong base of satisfied customers, ranging from independent electricians to small and medium-sized installation companies. They consistently highlight the high quality of our products and the personalized attention they receive, reaffirming our commitment to excellence.

Here are some testimonials from our loyal customers:

Juan García, Professional Electrician (⭐⭐⭐⭐⭐):
"The Tegui-Distel team helped me choose the perfect products and provided excellent installation tips. A 10!"
Carlos López, Electrician at an Installation Company (⭐⭐⭐⭐⭐):
"The Tegui video intercom I purchased is amazing. Clear image, easy to use, and the post-purchase advice was outstanding!"
Miguel Álvarez, Small Installation Company (⭐⭐⭐⭐⭐):
"I placed my order in the morning and it was on its way by the afternoon. Incredible!"
David Ruiz, Antenna Technician at an Installation Company (⭐⭐⭐⭐⭐):
"Tegui manuals are pure gold—they have saved me on more than one occasion during installations. Thank you, guys!"

These reviews reflect not only the superior quality of our products but also the importance we place on personalized service throughout the entire process.

Important Information for the Customer

At Tegui-Distel, your specialist store for TEGUI-Bticino products, we are proud to offer much more than high-quality products such as video intercoms and intercoms. Your satisfaction is our top priority, which is why we are committed to providing exceptional service that goes beyond a simple sale. Aware that trust is essential to every purchasing process, we guarantee a secure experience, fast deliveries, and expert advice tailored to your needs, in accordance with current e-commerce and consumer protection regulations.

Personalized Support and Advice

Whether you are a professional installer, an electrician, or a distributor working on large-scale projects, our team of experts is here to support you at every stage. We have extensive stock, allowing us to ensure immediate availability and meet the announced delivery times, so you can continue your projects without interruption.

We offer specialized technical support before, during, and after your purchase so that you can get the product best suited to your needs and, in case of any doubt or problem during installation or use, receive immediate assistance.

This level of personalized service sets us apart and ensures that every customer feels supported and well informed.

Our Commitment to Quality

At Tegui-Distel, we strive to exceed your expectations by offering an exceptional purchasing experience, from the first contact through product installation. We know that quality is measured not only by the product sold, but also by the complete experience we offer our customers, from product selection through post-purchase technical support.
Our goal is for every interaction with Tegui-Distel to be synonymous with trust, quality and excellence. We ensure that all our products (video door entry systems, intercoms or other security systems) meet the highest standards of reliability and performance, and our team is dedicated to offering personalized solutions, whether for a residential installation or a large-scale project.

By choosing Tegui-Distel, you are not simply buying a TEGUI-Bticino product; you are investing in security, peace of mind and unparalleled technical support. Our experience enables us to advise you effectively, optimize the installation and ensure optimal operation from the outset.

Our Differentiators

Exclusive Specialization in TEGUI-Bticino:
We focus exclusively on these leading brands in communication and security, allowing us to offer precise, personalized advice. Unlike other retailers that offer a mix of brands, our specialization positions us as the ideal choice for those seeking quality, durability and optimal performance.
Immediate Availability:
Thanks to our nearly complete inventory, we ensure fast deliveries without unnecessary delays, allowing you to continue your projects without interruption.
SAT Reference (Technical Support Service):
We are the leading store for official technical support services (SATs) for Tegui, part of the Legrand Group in Spain. This means that, in addition to selling products, we also provide advanced technical support to answer any technical questions or issues, working closely with official SATs to ensure effective incident management.

Simplified Purchasing Process

We have designed a clear, fast and secure purchasing process so you can efficiently acquire the products you need:

Cart Contents:
Browse our different categories or use our advanced search to find exactly what you need. Each product has a detailed description to help you make the best decision. Once you have made your choice, click “buy now” or “add to cart”. You can continue adding products to your cart if necessary.
Order Completion:
Once you have selected all the products, go to your cart and click “Proceed to checkout” to make the payment. If you already have an account, log in with your credentials; otherwise, register quickly to make future purchases, manage returns and view your order history easier.
Payment and Delivery Address Selection:
We offer several secure payment methods (credit/debit card, PayPal or bank transfer). You can also select the delivery address, which may be different from the billing address, ideal for sending your order to a construction site, office or another location.
Order Confirmation:
After completing payment, you will receive a confirmation email containing all your order details, including the delivery address and a tracking number to track the shipment. As soon as payment is confirmed, we process your order immediately to ensure fast delivery.

Changing the Delivery Address

We understand that your needs may change after placing an order. If you need to change the delivery address and your order has not yet left our warehouse, contact our customer service by phone or email (info@tegui-distel.com) as soon as possible. If the order is already in transit, we will provide you with the carrier's information so that you can, if possible, arrange the change directly.

Order Tracking

Our online tracking system allows you to stay in control of your orders at all times. Log in to your account to check the status of your orders (pending, processing, shipped, expired or cancelled/returned), so you can plan your projects effectively and stay informed in real time.

Product Warranty and After-Sales Service

All our products are covered by the mandatory 3-year legal warranty, in addition to the manufacturer's official warranty. This warranty covers manufacturing defects and hardware failures, protecting your investment in accordance with applicable regulations.

If you encounter a problem, whether due to a manufacturing defect or a shipping error, our after-sales service is available to offer you a quick and effective solution. The warranty process includes inspection, repair or replacement of the defective product, and we will keep you informed at every stage to ensure continuous and transparent support.

Returns Policy: Shop with Complete Peace of Mind

At Tegui-Distel, we know that it may sometimes be necessary to return a product. Our returns policy has been designed to make this process simple and hassle-free, so you can shop with confidence:

When Can You Return a Product?
We accept returns when the product has a manufacturing defect, is damaged during shipping, or in the event of a change of mind, provided that the product is in perfect condition and in its original packaging. Please note that customized products may not be eligible for return.
Time Limits:
- For a defective or damaged product: please notify us within 7 business days of receipt.
- For a voluntary return: you have 14 calendar days from receipt to request the return.
Procedure:
To initiate the return process, contact our customer service team via the form or by email, specifying your order details and the reason for the return. Prepare the product in its original packaging, including all accessories, manuals, and other supplied items. Depending on the reason for the return, we will indicate the appropriate shipping method. In some cases, particularly when the error was ours or the product is defective, we will cover the return shipping costs.
Refund Conditions:
Once the returned product has been inspected and approved, we will issue a full refund (or partial refund, where applicable) within 7 to 14 business days, using the same payment method used for the original purchase.

Tips for a Fast and Efficient Return
Check the condition of the product as soon as you receive it and keep the original packaging to facilitate the return process. Follow the instructions provided by our customer service team for optimal handling.

Customer Reviews / Reviews from Our Customers

We are proud to have a strong base of satisfied customers, ranging from independent electricians to small and medium-sized installation companies. Their testimonials highlight the quality of our products and the personalized nature of our service, reaffirming our commitment to excellence.

Important Information for Customers

At Tegui-Distel, your specialist store for TEGUI-Bticino products, we are proud to offer much more than high-quality products, such as video door entry systems and intercoms. Your complete satisfaction is our priority. To achieve this, we are committed to providing a secure shopping experience, fast deliveries, and expert guidance, in accordance with current e-commerce and consumer protection legislation.

Personalized Support and Advice

Whether you are a professional installer, electrician, or distributor working on large-scale projects, our team of specialists is available to support you through every stage of the process. We maintain extensive stock to ensure products are immediately available and delivery deadlines are strictly met, so you can move forward with your projects without delays.

We offer specialized technical support before, during, and after the purchase, ensuring that you acquire the product best suited to your needs and that, in the event of questions or problems with installation or use, you receive immediate assistance.

This level of personalized attention sets us apart, making every customer feel supported and well informed.

Our Commitment to Quality

At Tegui-Distel, we strive to exceed your expectations by providing an exceptional purchasing experience, from your first contact through product installation. We know that quality is measured not only by the product sold, but also by the complete experience we offer - from choosing the product to after-sales technical support.
Our goal is for every interaction with Tegui-Distel to be synonymous with trust, quality, and excellence. We ensure that all our products - whether video door entry systems, intercoms, or other security systems - meet the highest standards of reliability and performance. Our team is prepared to offer personalized solutions for both residential installations and large-scale projects.

When you choose Tegui-Distel, you are not just purchasing a TEGUI-Bticino product, but investing in security, peace of mind, and unparalleled technical support.

Our Distinguishing Features

Exclusive Specialization in TEGUI-Bticino:
We focus exclusively on these leading brands, giving us a competitive advantage in terms of experience and technical knowledge. Unlike other stores that combine several brands, our exclusive dedication to TEGUI-Bticino guarantees precise, personalized advice, offering the best solution for every need.
Immediate Availability:
We maintain an almost complete inventory, ensuring fast deliveries without unnecessary delays and allowing you to continue your projects without interruptions.
SAT Reference (Technical Assistance Service):
We are a leading warehouse for Tegui official technical assistance services (SATs), part of the Legrand group in Spain. This means that, in addition to offering high-quality products, we have advanced technical support to resolve any questions or incidents, working closely with the official SATs to guarantee the highest quality standards.

Simplified Purchasing Process

We have developed a clear, fast, and secure purchasing process so you can efficiently acquire the products you need:

Cart Contents:
Browse the categories or use our advanced search to find exactly what you need. Each product has a detailed description to help you make the best decision. When you have decided on a product, click "buy now" or "add to cart" and continue adding items if you wish.
Order Completion:
After selecting all the products, access your cart and click "Place Order" to proceed with payment. If you are already our customer, simply log in; otherwise, you can register quickly. This will make it easier to track your orders and make future purchases.
Selecting Payment Methods and Delivery Address:
We offer several secure payment methods (credit/debit card, PayPal, or bank transfer). You can also choose the delivery address, which can be different from the billing address - ideal for sending your order to a construction site, office, or another location.
Order Confirmation:
After payment is completed, you will receive a confirmation email with all the order details, including the delivery address and a tracking number to monitor the delivery. As soon as payment is confirmed, we process your order immediately to ensure fast and efficient delivery.

Changing the Delivery Address

We understand that your needs may change after placing an order. If you need to change the delivery address and the order has not yet left our warehouse, contact our customer service team (by phone or email at info@tegui-distel.com) as soon as possible. If the order is already in transit, we will provide the carrier's information so that, if possible, you can manage the change directly.

Checking Order Status

Our online tracking system allows you to have complete control over your orders at any time. By accessing your account, you can view the current status of each order - whether pending, being processed, shipped, expired, or canceled/being returned - ensuring complete transparency and helping you organize your projects.

Product Warranty and After-Sales Service

If any problem occurs - whether due to a manufacturing defect or a shipping error - our after-sales service is ready to provide a fast and effective solution. The warranty process includes inspection, repair, or replacement of the defective product, with ongoing and transparent support to keep you informed at every stage.

Returns Policy: Shop with Complete Peace of Mind

We understand that sometimes it may be necessary to return a product. Our returns policy was designed to make this process simple and hassle-free, so you can shop with complete confidence:

When Can You Make a Return?
We accept returns when the product has manufacturing defects, arrives damaged, or, in the event of a change of mind, is in perfect condition and in its original packaging. Personalized products may not be eligible for return.
Deadlines:
- For defective or damaged products: Notify us within 30 working days of receipt.
- For voluntary returns: You have 30 calendar days from receipt to request a return.
Procedure:
To start the return process, contact our customer service team and provide your order details and the reason for the return. Prepare the product in its original packaging, including all accessories, manuals, and other items. Depending on the reason for the return, we will indicate the appropriate shipping method. In cases of our error or a defective product, we will cover the shipping costs.
Refund Conditions:
After inspecting and approving the returned product, we will process a full refund (or a partial refund, where applicable) within 30 working days, using the same payment method as for the original purchase.

Tips for a Quick and Efficient Return:
Check the condition of the product when you receive it and keep the original packaging to facilitate the return process. Follow the instructions provided by our customer service team to streamline the procedure.

Our Customers' Opinions

We are proud to have a solid base of satisfied customers, from self-employed electricians to small and medium-sized installation companies. Their testimonials highlight the high quality of our products and personalized service, reaffirming our commitment to excellence.
Check out some testimonials:

Juan García, Professional Electrician (⭐⭐⭐⭐⭐):
"The Tegui-Distel team helped me choose the perfect products and gave me amazing installation tips. A perfect 10!"
Carlos López, Electrician at an Installation Company (⭐⭐⭐⭐⭐):
"The Tegui video doorbell I bought is fantastic. Clear image, easy to use, and the after-sales support was excellent!"
Miguel Álvarez, Small Installation Company (⭐⭐⭐⭐⭐):
"I placed the order in the morning, and it was already on its way that same day. Incredible!"
David Ruiz, Antenna Technician at an Installation Company (⭐⭐⭐⭐⭐):
"Tegui's manuals are extremely useful; they have already saved me in more than one installation. Thank you, everyone!"

These testimonials demonstrate not only the superior quality of our products, but also the importance we place on personalized service at every stage.

Important Information for Customers

At Tegui-Distel, your specialist store for TEGUI-Bticino products, we pride ourselves on offering much more than just high-quality products such as video doorbells and intercom systems. Your complete satisfaction is our top priority. That is why we are committed to guaranteeing a safe shopping experience, with fast deliveries and expert advice fully tailored to your specific needs, in line with current e-commerce and consumer protection legislation.

Expert Support and Personalized Advice

Whether you are a professional installer, electrician, or distributor working on large-scale projects, our team of specialists is ready to support you at every stage. We maintain extensive stock, allowing us to guarantee immediate product availability and strictly meet agreed delivery times, so that you can continue your projects without delays.

We provide specialized technical support before, during, and after your purchase, ensuring that you always receive the product best suited to your needs and, should a problem or question arise during installation or use, that you can count on our immediate assistance.

This level of personalized service sets us apart from other stores and ensures that every customer feels supported and well informed.

Our Commitment to Quality

At Tegui-Distel, we strive to exceed your expectations by providing an exceptional shopping experience, from the first contact through product installation. We know that quality is measured not only by the product we sell, but also by the overall experience we offer our customers - from product selection to post-purchase technical support.
Our goal is for every interaction with Tegui-Distel to be synonymous with trust, quality, and excellence. We ensure that all our products - whether video door entry systems, intercom systems, or other security systems - meet the highest standards of reliability and performance. Our team is ready to provide personalized solutions to both professional installers and end users.

By choosing Tegui-Distel, you are investing not only in a TEGUI-Bticino product, but also in safety, peace of mind, and unparalleled technical support.

Our Distinguishing Features

Exclusive Focus on TEGUI-Bticino:
We focus exclusively on these leading brands, giving us a competitive advantage in terms of experience and technical knowledge. Unlike other stores that offer various brands, our exclusive focus on TEGUI-Bticino guarantees accurate and personalized advice, ensuring that you always receive the best solution for your needs.
Immediate Availability:
Thanks to our almost complete stock, we ensure fast and efficient deliveries so that you receive your products without unnecessary delays and your projects run smoothly.
Reference in SAT (Technical Support Service):
We are a reference point for Tegui's official technical services (SATs), part of the Legrand Group in Spain. This means that, in addition to offering products, we also provide advanced technical support to resolve any questions or problems quickly and efficiently, in close cooperation with the official SATs.

Simplified Purchasing Process

We have developed a clear, fast and secure purchasing process so that you can order the products you need efficiently:

Shopping Cart:
Browse our various categories or use our advanced search function to find exactly what you need. Each product comes with a detailed description to help you make the best choice. Click "buy now" or "add to cart" once you have selected a product. You can add multiple products to your cart if you wish.
Checkout:
After selecting all the products you want, go to your shopping cart and click "Checkout" to proceed to payment. If you already have an account, log in; otherwise, you can register quickly. This makes it easier to view your order history, manage returns and process future purchases more quickly.
Selecting Payment Methods and Delivery Address:
We offer several secure payment options (credit/debit card, PayPal or bank transfer). You can also choose the delivery address, which may differ from the billing address - ideal if you want your order delivered to a construction site, office or another address.
Order Confirmation:
Once payment has been completed, you will receive a confirmation email with all your order details, including the delivery address and a tracking number to track the shipment. As soon as payment is confirmed, we process your order immediately to ensure fast delivery.

Change of Delivery Address

We understand that your needs may change after placing an order. If you want to change the delivery address and the order has not yet been dispatched from our warehouse, please contact our customer service as soon as possible by phone or email (info@tegui-distel.com). If the order is already on its way, we will provide you with the carrier's information so that you can arrange the change directly, if possible.

Order Tracking

Our online tracking system allows you to monitor your orders in full at any time. Log in to your account to view the current status of each order - whether it is being processed, processed, shipped, expired, or cancelled/returned - so you can plan your projects effectively and always stay informed.

Product Warranty and After-Sales Service

All our products come with the 3-year statutory warranty, in addition to the manufacturer's official warranty. This warranty covers manufacturing and material defects, ensuring that your investment is protected in accordance with current regulations.

If you experience a problem - whether due to a manufacturing defect or a shipping error - our after-sales team is ready to support you quickly and effectively. The warranty process includes inspection, repair, or replacement of the defective product. We will keep you informed throughout the process and provide ongoing, transparent support.

Return Policy: Shop with Complete Confidence

We understand that it may sometimes be necessary to return a product. Our return policy is designed to make the process simple and hassle-free, so you can shop with confidence:

When can you return a product?
Returns are accepted when a product has a manufacturing defect, arrived damaged, or when you wish to return the product for personal reasons, provided it is in perfect condition and in its original packaging. Please note that personalized products may not be eligible for return.
Time Limits:
- For defective or damaged products: report this within 7 business days of receipt.
- For voluntary returns: you have 14 calendar days after receipt to request a return.
Procedure:
Contact our customer service through our online form or by email, providing your order details and the reason for the return. Prepare the product in its original packaging, including all accessories, manuals, and other accompanying items. Depending on the reason for the return, we will inform you of the appropriate shipping method. In cases of errors on our part or defective products, we will cover the shipping costs.
Refund Conditions:
Once the returned product has been inspected and approved, we will process the full (or partial, where applicable) refund within 7 to 14 business days using the same payment method as for the original purchase.

Tips for a Quick and Efficient Return:
Check the product immediately upon receipt and keep the original packaging to facilitate the return process. Follow our customer service instructions to ensure the process runs as smoothly as possible.

Customer Reviews

We are proud of our solid base of satisfied customers, from independent electricians to small and medium-sized installation companies. Their experiences highlight the high quality of our products and the personalized service we provide, confirming our commitment to excellence.
Some testimonials:

Juan García, Professional Electrician (⭐⭐⭐⭐⭐):
"The Tegui-Distel team helped me choose the perfect products and gave me great installation tips. A 10 out of 10!"
Carlos López, Electrician at an Installation Company (⭐⭐⭐⭐⭐):
"The Tegui video doorbell I bought is fantastic. Clear image, easy to use, and the after-sales support was excellent!"
Miguel Álvarez, Small Installation Company (⭐⭐⭐⭐⭐):
"I placed my order in the morning, and it was already on its way in the afternoon. Incredible!"
David Ruiz, Antenna Technician at an Installation Company (⭐⭐⭐⭐⭐):
"Tegui's manuals are worth their weight in gold; they have helped me several times during installations. Thank you!"

These reviews reflect not only the superior quality of our products, but also the importance we place on personal service throughout the entire process.

Important Information for Customers

At Tegui-Distel, your specialist store for TEGUI-Bticino products, we are proud to offer far more than just high-quality products such as video intercoms and intercom systems. Your complete satisfaction is our top priority. To achieve this, we do everything we can to provide you with a secure shopping experience, fast deliveries, and expert advice - all in compliance with current legal requirements for e-commerce and consumer protection.

Expert Support and Personal Advice

Whether you are a professional installer, electrician, or distributor working on large-scale projects, our team of experts is by your side at every stage of the process. Thanks to our extensive stock, we can guarantee the immediate availability of our products and meet the promised delivery times, allowing you to move your projects forward without delays.

We offer technical support before, during, and after your purchase, so you always receive the product best suited to your needs and can count on our prompt assistance with any questions or problems during installation or operation. This high level of personal service sets us apart from other providers and ensures that every customer feels well looked after and informed.

Our Commitment to Quality

Our goal at Tegui-Distel is to exceed your expectations - from the first contact through to product installation. We know that quality is measured not only by the product, but also by the overall experience we provide - from product selection to technical support after purchase.
We want every interaction with Tegui-Distel to be synonymous with trust, quality, and excellence for you. That is why we ensure that all our products - whether video intercoms, intercom systems, or other security solutions - meet the highest standards of reliability and performance. Our team of experts is ready to offer tailored solutions to both professional installers and end users.

When you choose Tegui-Distel, you are investing not only in a TEGUI-Bticino product, but also in security, peace of mind, and unrivaled technical support.

Our unique selling points

Exclusive specialization in TEGUI-Bticino:
We focus exclusively on these leading brands in the communication and security sector. This gives us a competitive advantage in terms of experience and technical expertise. Unlike other providers that carry various brands, our specialization allows us to offer precise, personalized advice - ensuring that you always receive the optimal solution for your needs.
Immediate availability:
With an almost complete inventory, we ensure fast and efficient deliveries, so you receive your products without unnecessary delays and your projects can progress smoothly.
Reference for SATs (Technical Support Service):
We are a reference warehouse for the official technical services (SATs) of Tegui, which belong to the Legrand Group in Spain. This means that, in addition to high-quality products, we offer advanced technical support to quickly and efficiently resolve any questions or technical issues - working closely with the official SATs to ensure the highest quality standards.

Simplified ordering process

We have designed the ordering process to be clear, fast, and secure, so you can efficiently receive the products you need:

Shopping cart:
Browse our various categories or use the advanced search to find exactly what you need. Each product comes with a detailed description to help you make your decision. Once you have chosen a product, click “Buy now” or “Add to cart”. You can add as many additional products as you like.
Checkout:
After selecting all the products you want, go to your shopping cart and click “Checkout” to proceed with payment. If you already have an account, sign in with your credentials; otherwise, you can quickly register during the ordering process. This makes it easier to manage your order history, returns, and future purchases.
Selecting payment methods and delivery address:
We offer you several secure payment methods (credit/debit card, PayPal, or bank transfer). You can also choose a delivery address that may differ from the billing address - ideal if you would like your order sent to a construction site, office, or another location.
Order Confirmation:
After payment is completed, you will receive a confirmation email with all your order details, including the delivery address and a tracking number that you can use to monitor the shipping status. Once payment has been confirmed, your order will be processed immediately to ensure fast delivery.

Change of Delivery Address

We understand that your needs may change after placing an order. If you would like to change the delivery address and your order has not yet left our warehouse, please contact our customer service immediately by phone or email (info@tegui-distel.com). If the order has already been shipped, we will provide you with the carrier's information so that you can change the address directly with them, if possible.

Check Order Status

Our online tracking system allows you to monitor your orders in full at any time. Log in to your account to view the current status of each order - whether it is being processed, shipped, expired, or canceled/returned - and always stay informed so you can plan your projects effectively.

Product Warranty and After-Sales Service

All our products come with the legally required 3-year warranty, in addition to the official manufacturer's warranty. This warranty covers manufacturing and material defects, ensuring that your investment is protected in accordance with current regulations.

If any problems arise - whether due to a manufacturing defect or a shipping error - our after-sales team is ready to provide you with a quick and effective solution. The warranty process includes inspecting, repairing, or replacing the defective product, and our customer service team will keep you continuously informed throughout the process to ensure transparent and consistent support.

Return Policy: Shop with Complete Confidence

We understand that sometimes it may be necessary to return a product. Our return policy is designed to make the return process simple and straightforward, so you can shop with complete confidence:

When can you return a product?
Returns are accepted if the product has a manufacturing defect, was damaged during transport, or if you wish to return it for personal reasons - provided that the product is in perfect condition and in its original packaging. Please note that personalized products may not be eligible for return.
Deadlines:
- For defective or damaged products: Please notify us within 7 business days of receipt.
- For voluntary returns: You have 14 calendar days from receipt to request a return.
Procedure:
To start the return process, please contact our customer service through the online form or by email and provide us with the order details and reason for the return. Prepare the product in its original packaging, including all accessories, manuals, and other included materials. Depending on the reason for the return, we will provide instructions on the appropriate shipping method. If the error is on our part or the product is defective, we will cover the return shipping costs.
Refund Conditions:
Once the returned product has been inspected and approved, we will arrange a full (or partial, where applicable) refund within 7 to 14 business days using the same payment method used for the original order.

Tips for a quick and efficient return:
Inspect the product upon receipt and keep the original packaging to facilitate the return process. Follow our customer service instructions for a smooth process.

Customer Reviews

We are proud of our solid base of satisfied customers - from self-employed electricians to small and medium-sized installation companies. Their feedback highlights not only the high quality of our products, but also our personal service, confirming our commitment to excellence.
Here are some testimonials:

Juan García, Professional Electrician (⭐⭐⭐⭐⭐):
"The Tegui-Distel team helped me choose the perfect products and gave me great installation advice. A 10!"
Carlos López, Electrician at an Installation Company (⭐⭐⭐⭐⭐):
"The Tegui video door entry systems I purchased are fantastic - clear image, easy to use, and the after-sales support was first-class!"
Miguel Álvarez, Small Installation Company (⭐⭐⭐⭐⭐):
"I placed my order in the morning, and it was already on its way that afternoon. Incredible!"
David Ruiz, Antenna Technician at an Installation Company (⭐⭐⭐⭐⭐):
"Tegui's user manuals are worth their weight in gold - they have saved me from trouble during installation several times. Thank you very much!"

These reviews reflect not only the superior quality of our products, but also how important personalized and comprehensive service is to us.

This updated version complies with current legal requirements and underscores our commitment to transparency, quality, and your complete customer satisfaction. Should you require any further adjustments or additional information, we are happy to assist you.

Important Customer Information

At Tegui-Distel, your specialist store for TEGUI-Bticino products, we are proud to offer much more than simply high-quality products, such as video door entry systems and door entry systems. Our top priority is your complete satisfaction, which is why we are committed to providing a secure shopping experience, fast deliveries, and expert advice, in accordance with applicable e-commerce and consumer protection legislation.

Specialized Support and Personalized Advice

Whether you are a professional installer, electrician, or distributor working on major projects, our team of experts is here to support you at every stage of the process. We maintain a large inventory, ensuring immediate product availability and adherence to promised delivery times, so you can move forward with your projects without delays.

We offer specialized technical support before, during, and after purchase, ensuring that you receive the right product for your needs and that, in the event of questions or problems during installation or use, you receive immediate assistance.

This high level of personalized service sets us apart and ensures that every customer feels fully supported and adequately informed.

Our Commitment to Quality

At Tegui-Distel, we aim to exceed your expectations by providing an exceptional shopping experience from the first contact through product installation. We understand that quality is measured not only by the product we sell, but also by the entire experience we provide – from product selection to after-sales technical support.
Our goal is for every interaction with Tegui-Distel to be associated with trust, quality, and excellence. We ensure that all our products – whether video door entry systems, door entry systems, or other security systems – meet the highest standards of reliability and performance. Our team is ready to offer personalized solutions to both professional installers and end users.

By choosing Tegui-Distel, you are not only purchasing a TEGUI-Bticino product, but also investing in security, peace of mind, and unparalleled technical support.

Our Distinguishing Features

Exclusive Expertise in TEGUI-Bticino:
We focus exclusively on these leading brands in the communications and security sector, giving us a competitive advantage in terms of experience and technical knowledge. Unlike other stores that offer various brands, our exclusive focus on TEGUI-Bticino allows us to provide accurate, personalized advice, ensuring the best solution for your needs.
Immediate Availability:
With an almost complete inventory, we ensure fast and efficient deliveries, so you receive your products without unnecessary delays and can proceed with your projects immediately.
SAT Support (Technical Support):
We are a reference warehouse for the official technical services (SATs) of Tegui, part of the Legrand group in Spain. This means that, in addition to selling products, we also provide advanced technical support to resolve any technical issue, working closely with the official SATs and ensuring the highest quality standards.

Simplified Purchasing Process

We have designed a clear, fast, and secure purchasing process so that you can obtain the products you need efficiently:

Shopping Cart:
Browse the various categories or use our advanced search to find exactly what you need. Each product comes with a detailed description to help you make the best decision. When you decide which product to buy, click "buy now" or "add to cart". You can add as many products as you like.
Checkout:
After selecting all the products you need, go to the shopping cart and click "Proceed to checkout" to continue to payment. If you already have an account, log in with your credentials; otherwise, you can register quickly. This will make it easier to track your orders, process returns, and make future purchases.
Choosing Payment Methods and Shipping Address:
We offer various secure payment methods (credit/debit card, PayPal, or bank transfer). You can also choose the shipping address, which may differ from the billing address - ideal if you want to send your order to a construction site, office, or another location.
Order Confirmation:
After completing payment, you will receive a confirmation email with all your order details, including the shipping address and a tracking number, so you can track the shipment. Once payment has been confirmed, we process your order immediately to ensure fast delivery.

Changing the Shipping Address

We understand that your needs may change after placing an order. If you need to change the shipping address and your order has not yet been dispatched from our warehouse, contact our customer service department immediately (by telephone or by email at info@tegui-distel.com). If the order has already been shipped, we will provide you with the carrier's details so that you can arrange the change directly, if possible.

Order Tracking

Our order tracking system allows you to maintain full control at all times. Log in to your account to view the current status of each order - whether it is pending, being processed, shipped, expired, or canceled/returned - so you can plan your projects effectively and stay informed.

Product Warranty and After-Sales Service

All our products come with the mandatory 3-year legal warranty, in addition to the manufacturer's official warranty. This warranty covers manufacturing defects and material failures, ensuring that your investment is protected in accordance with applicable law.

If you encounter any problem – whether due to a manufacturing defect or a shipping error – our after-sales team is ready to provide you with fast and effective solutions. The warranty process includes inspection, repair, or replacement of the defective product, and we will keep you informed at every stage to ensure transparent and continuous support.

Return Policy: Shop with Complete Confidence

We understand that sometimes it is necessary to return a product. Our return policy is designed to make the process simple and hassle-free, allowing you to shop with complete confidence:

When Can You Return a Product?
We accept returns when the product has manufacturing defects, has arrived damaged during shipping, or when you wish to return it for personal reasons, provided that the product is in excellent condition and in its original packaging. Please note that customized products may not be eligible for return.
Time Limits:
- For defective or damaged products: Notify us within 7 business days after delivery.
- For voluntary returns: You have 14 days from delivery to request a return.
Process:
To start the return process, contact the customer service department via the form or email, providing the order details and reason for the return. Prepare the product in its original packaging, including all accessories, manuals, and other accompanying items. Depending on the reason for the return, we will inform you of the correct shipping method. If the error is ours or the product is defective, we will cover the return shipping costs.
Refund Terms:
Once the returned product has been inspected and approved, we will issue a full (or partial, where applicable) refund within 7 to 14 business days, using the same payment method used for the original purchase.

Tips for a Quick and Effective Return:
Inspect the product upon delivery and keep the original packaging to facilitate the return process. Follow the customer service department's instructions for the best possible handling of the return.