Important customer information

Tegui-Distel, your specialist warehouse since 2,001 for TEGUI-Bticino products, is proud to offer much more than high-quality products such as video door entry systems and intercoms.

Your complete satisfaction is our priority, and we are committed to providing exceptional service that goes beyond the sale.

Aware that trust is essential in any purchasing process, we guarantee a secure experience, with fast deliveries and expert advice tailored to your needs, in accordance with current e-commerce and consumer protection regulations.

Volume and Loyalty Discounts

2% off orders of €1,000 or more.

5% off orders of €5,000 or more.

7.5% off orders of €10,000 or more.

Customers eligible for the loyalty program may receive a 2% discount.

Discounts cannot be combined and apply according to the terms of each promotion.

Specialized Support and Advice

Whether you’re a professional installer, electrician, or distributor handling large-scale projects, our team of specialists supports you at every stage. Our extensive stock allows us to ensure products are available immediately and meet our committed delivery times, so you can move forward with your projects without delays.

We offer specialized technical support before, during, and after your purchase, ensuring you get the most suitable product and, if you have any questions or run into any issues with installation or use, that you can count on our immediate assistance.

This level of personalized attention is what sets us apart, ensuring every customer feels supported and well-informed.

Our Commitment to Quality

At Tegui-Distel, we have been working for more than 24 years to ensure every purchase exceeds your expectations, providing exceptional service from your first contact through product installation. We make sure all our products, whether video door entry systems, intercoms, or security systems, meet the highest standards of reliability and performance.
Our goal is for every interaction to embody trust, quality, and service excellence, offering tailored solutions for both residential installations and large-scale projects.

When you choose Tegui-Distel, you’re not just purchasing a TEGUI-Bticino product; you’re investing in security, peace of mind, and unparalleled technical support. Our experience allows us to offer the right advice to optimize your installation, ensuring everything works perfectly from the very start.

What Sets Us Apart

• Exclusive Specialization in TEGUI-Bticino:
  We focus exclusively on these leading brands, giving us a competitive advantage in terms of experience and technical knowledge. Unlike other stores that combine different brands, at Tegui-Distel we guarantee accurate, personalized advice to ensure the best solution for every need.

• Immediate Availability:
  With an almost complete inventory, we guarantee fast deliveries without delays, allowing you to move forward with your projects without interruptions.

• A Leading Supplier to Technical Service Centers:
  We are a leading warehouse for the official Tegui technical service centers of the Legrand group in Spain. This means that, in addition to offering products, we provide advanced technical support to resolve any issues, working closely with the official service centers to handle problems efficiently.

A Simplified Checkout Process

We have designed a clear, quick, and secure checkout process so you can efficiently get what you need:

1. Building Your Cart:
   Browse our categories or use our advanced search to find exactly what you need. Each product has a detailed description to help you make the best choice. Once you have decided which product to buy, click "buy now" or "add to cart." You can continue adding products to your cart.

2. Completing Your Order:
   Once you have selected all the products, go to the cart and click "Checkout" to proceed to payment. If you already have an account, sign in; if you are new, register quickly to manage future orders and returns and receive notifications.

3. Choosing Payment Methods and a Shipping Address:
   You can pay with Bizum in Spain, a card, PayPal, Apple Pay, Google Pay, or bank transfer. Available options are shown at checkout based on the country and currency. You can also choose a delivery address that differs from the billing address, ideal for deliveries to construction sites or offices.

4. Order Confirmation:
   After completing payment, you will receive a confirmation email with all the order details, including the shipping address and a tracking number to monitor delivery. Once payment is confirmed, we process your order immediately to ensure fast delivery.

Changing the Delivery Address

We know your needs may change after placing an order. If you need to change the delivery address and your order has not yet left our warehouse, contact our customer service team (by phone or email at info@tegui-distel.com) as soon as possible. If your order is already in transit, we will provide the carrier's details so you can arrange the change, if possible.

Check Order Status

Our online tracking system lets you keep full control of your orders at all times. Log in to your account to see whether your order is pending, being processed, shipped, expired, or being returned. This transparency will help you plan your projects with complete confidence.

Product Warranty and After-Sales Service

All our products come with the mandatory 3-year legal warranty, in addition to the manufacturer's official warranty. This warranty covers manufacturing defects and material failures, protecting your investment in accordance with current regulations.

If an issue arises, whether due to a manufacturing defect or a shipping error, our after-sales team will provide a quick and effective solution. The warranty process includes inspection, repair, or replacement of the defective product, and we will keep you informed throughout to ensure transparent, continuous support.

Returns Policy: Shop with Complete Peace of Mind

At Tegui-Distel, we want you to shop with complete confidence. Our returns policy is designed to make the process simple and hassle-free:

• When can you return a product?
  We accept returns if the product has manufacturing defects or was damaged in transit, or in the event of a change of mind, provided the product is in perfect condition and in its original packaging. Note: Custom products may not be eligible for return.

• Time limits:

  • For defective or damaged products: notify us within 30 business days of receipt.
  • For returns due to a change of mind: you have 30 calendar days from receipt.

• Procedure:
  Contact our customer service team to start the process, prepare the product in its original packaging (including accessories and manuals), and follow the instructions provided. In some cases, we will cover the shipping costs, especially if the mistake is ours or the product is defective.

• Refund Terms:
  Once the returned product has been inspected and approved, we will issue a full (or partial, as applicable) refund within 30 business days, using the same payment method as for the original purchase.

To ensure a quick and efficient return, we recommend inspecting the product upon receipt and keeping the original packaging.

Customer Reviews

We are proud to have a strong base of satisfied customers, ranging from self-employed electricians to small and medium-sized installation companies. They highlight both the quality of our products and our personalized service.
Some testimonials:

• Juan García, Professional Electrician (⭐⭐⭐⭐⭐):
  "What a team at Tegui-Distel! They helped me choose the perfect products and gave me great installation tips. A perfect 10!"

• Carlos López, Electrician at an Installation Company (⭐⭐⭐⭐⭐):
  "The video intercom I bought is incredible. Crisp image, easy to use, and the post-purchase advice was excellent."

• Miguel Álvarez, Small Installation Company (⭐⭐⭐⭐⭐):
  "I placed my order in the morning and it was already on its way that afternoon. Incredible!"

• David Ruiz, Antenna Installer at an Installation Company (⭐⭐⭐⭐⭐):
  "Tegui manuals are a great help; they’ve gotten me out of more than one bind during installation. Thanks, guys!"

These reviews reflect our commitment to quality and personalized service at every stage of the process.

Important Information for the Customer

At Tegui-Distel, your specialized store for TEGUI-Bticino products, we take pride in offering much more than high-quality products such as video intercoms and intercom systems. Our top priority is your complete satisfaction, and to achieve that, we are committed to providing exceptional service that goes beyond just selling products. Recognizing that trust is fundamental in any purchasing process, we guarantee a secure shopping experience, fast deliveries, and expert advice tailored to your specific needs in line with current e-commerce and consumer protection regulations.

Expert Support and Personalized Advice

Whether you are a professional installer, electrician, or distributor working on large-scale projects, our team of specialists is here to support you at every step. We maintain a large stock to ensure immediate product availability and to meet our committed delivery deadlines—so you can progress with your projects without delays.

We offer specialized technical support before, during, and after your purchase, ensuring that you receive the right product for your needs and that, if any questions or issues arise during installation or use, our assistance is available at all times.

This personalized level of service sets us apart from other stores, ensuring that every customer feels well-supported and fully informed.

Our Commitment to Quality

At Tegui-Distel, our aim is to exceed your expectations by delivering an exceptional shopping experience from the first contact through to product installation. We know that quality is not only measured by the product we sell but also by the overall experience we provide—from product selection to post-sale technical support.
Our goal is for every interaction with Tegui-Distel to be synonymous with trust, quality, and excellence. We ensure that all our products, whether video intercoms, intercom systems, or other security systems, meet the highest standards of reliability and performance. Our team of professionals is dedicated to offering personalized advice to both professional installers and end users.

By choosing Tegui-Distel, you’re not only buying a TEGUI-Bticino product, but also investing in security, peace of mind, and unparalleled technical support. Our industry experience lets us offer the right guidance to optimize your installation, ensuring your system works at its best from the start.

What Sets Us Apart

• Exclusive Focus on TEGUI-Bticino:
  We focus exclusively on these leading communication and security brands, giving us a competitive edge in expertise and technical knowledge. Unlike other stores that stock a mix of brands, our exclusive focus on TEGUI-Bticino lets us provide precise, personalized advice to guarantee the best solution for your needs.

• Immediate Availability:
  With an almost complete inventory, we ensure fast, efficient deliveries, so you receive your products without unnecessary delays and can keep your projects or installations on track.

• Reference Warehouse for SATs (Technical Assistance Services):
  We serve as a reference warehouse for Tegui official technical assistance services (SATs) in Spain, which are part of the Legrand Group. This means that, in addition to offering products, we provide advanced technical support to resolve any issues. Our close collaboration with the official SATs ensures that any product issues are handled efficiently and according to the highest quality standards.

Simplified Purchase Process

We’ve designed a clear, fast, and secure purchasing process so you can get the products you need efficiently:

1. Shopping Cart:
   Browse our product categories or use our advanced search to find exactly what you need. Each product includes a detailed description to help you make the best decision. Once you’ve decided which product to buy, simply click "Buy now" or "Add to cart." You can keep adding products to your cart if you wish.

2. Checkout:
   Once you’ve selected all the products you need, go to your shopping cart and click "Checkout" to proceed to payment. If you already have an account, log in with your username and password. If you’re a new customer, you can quickly register during checkout. This will let you review your order history, manage returns, and make future purchases more efficiently.

3. Payment and Shipping Address:
   We offer several secure payment options, such as credit/debit card, PayPal, or bank transfer. You can also select a shipping address that differs from your billing address—ideal if you want your order sent to a construction site, office, or another location.

4. Order Confirmation:
   Once your payment is complete, you’ll receive a confirmation email with all your order details, including the shipping address and a tracking number to monitor your delivery. As soon as your payment is confirmed, we’ll start processing your order to ensure prompt delivery.

Changing the Shipping Address

We understand that your needs may change after placing an order. If you need to modify the shipping address and your order has not yet left our warehouse, please contact our customer service team by phone or email at info@tegui-distel.com as soon as possible. If the order is already in transit, we will gladly provide you with the carrier's information so you can arrange the change directly with them, if possible.

Order Tracking

Our online tracking system gives you complete control over your orders at all times. Log in to your account to view detailed information about your order status—whether it is pending, being processed, shipped, expired, or canceled/returned. This transparency enables you to plan your projects effectively and ensures you remain in full control of your purchases.

Product Warranty and After-Sales Service

All our products come with the mandatory 3-year legal warranty, in addition to the manufacturer’s official warranty. This legal warranty covers manufacturing defects and material failures, ensuring that your investment is protected in accordance with current regulations.

If you encounter any issues—whether due to a manufacturing defect or a shipping error—our after-sales service team is ready to offer you a quick and effective solution. The warranty process includes inspecting, repairing, or replacing the defective product, and our customer service team will keep you informed throughout, ensuring consistent and transparent support.

Return Policy: Shop with Total Peace of Mind

At Tegui-Distel, we understand that sometimes a return is necessary. Our return policy is designed to make the process straightforward and hassle-free, so you can shop with complete confidence:

• When Can You Return a Product?
  Returns are accepted if a product is defective, arrives damaged, or if you simply decide to return it for personal reasons—provided the product is in perfect condition and in its original packaging. Please note that personalized products may not be eligible for return.

• Timeframes:

  • For defective or damaged products: Please notify us within 7 business days of receiving the product.
  • For voluntary returns: You have 30 calendar days from receipt to request a return.

• Procedure:
  To initiate a return, contact our customer service team (using our online form or by email), providing your order details and the reason for the return. Prepare the product in its original packaging, including all accessories, manuals, and any accompanying items. Depending on the reason for the return, we will advise you on the appropriate shipping method. In some cases, especially if the return is due to our error or a defective product, we will cover the return shipping costs.

• Refund Conditions:
  Once the returned product has been inspected and approved, we will process a full (or partial, as applicable) refund within 7 to 30 business days using the same payment method as for the original purchase.

• Tips for a Quick and Efficient Return:

  • Check the product upon receipt and report any defects or damage immediately.
  • Keep the original packaging, as it facilitates handling and shipping in case of a return.
  • Follow the user manual instructions—sometimes issues that seem like factory defects can be resolved by following the manual. If in doubt, contact customer service before proceeding with the return.

Customer Reviews

We are proud to have a strong base of satisfied customers, ranging from independent electricians to small and medium-sized installation companies. They consistently highlight the high quality of our products and the personalized attention they receive, reaffirming our commitment to excellence.

Here are some testimonials from our loyal customers:

• Juan García, Professional Electrician (⭐⭐⭐⭐⭐):
  "The Tegui-Distel team helped me choose the perfect products and provided excellent installation tips. A 10!"

• Carlos López, Electrician at an Installation Company (⭐⭐⭐⭐⭐):
  "The Tegui video intercom I purchased is amazing. Clear image, easy to use, and the post-purchase advice was outstanding!"

• Miguel Álvarez, Small Installation Company (⭐⭐⭐⭐⭐):
  "I placed my order in the morning and it was on its way by the afternoon. Incredible!"

• David Ruiz, Antenna Technician at an Installation Company (⭐⭐⭐⭐⭐):
  "Tegui manuals are pure gold—they have saved me on more than one occasion during installations. Thank you, guys!"

These reviews reflect not only the superior quality of our products but also the importance we place on personalized service throughout the entire process.

Important Information for Customers

At Tegui-Distel, your specialist store for TEGUI-Bticino products, we’re proud to offer much more than high-quality products such as video door phones and intercoms. Your complete satisfaction is our priority, which is why we’re committed to providing exceptional service that goes beyond simply selling products. Because we understand that trust is essential to every purchasing experience, we guarantee a secure experience, fast deliveries, and expert advice tailored to your needs, in compliance with current e-commerce and consumer protection regulations.

Personalized Support and Advice

Whether you’re a professional installer, an electrician, or a distributor working on large-scale projects, our team of experts is here to support you every step of the way. We have a large inventory that allows us to ensure immediate availability and meet the stated delivery times, so you can keep your projects moving without interruption.

We offer specialized technical support before, during, and after your purchase to help you find the product best suited to your needs and, if you have any questions or problems during installation or use, get immediate assistance.

This level of personalized service sets us apart and ensures every customer feels supported and well informed.

Our Commitment to Quality

At Tegui-Distel, we strive to exceed your expectations by offering an exceptional shopping experience, from your first contact through to product installation. We know that quality is measured not only by the product sold, but also by the complete experience we offer our customers, from product selection to post-purchase technical support.
Our goal is for every interaction with Tegui-Distel to stand for trust, quality, and excellence. We ensure that all our products (video door entry systems, intercoms, or other security systems) meet the highest standards of reliability and performance, and our team is dedicated to offering personalized solutions, whether for a residential installation or a large-scale project.

When you choose Tegui-Distel, you’re not simply buying a TEGUI-Bticino product; you’re investing in security, peace of mind, and unparalleled technical support. Our experience allows us to offer effective advice to optimize installation and ensure optimal operation from the outset.

What Sets Us Apart

• Exclusive Specialization in TEGUI-Bticino:
  We focus exclusively on these leading brands in communications and security, enabling us to offer precise, personalized advice. Unlike other retailers that offer a mix of brands, our specialization makes us the ideal choice for anyone seeking quality, durability, and optimal performance.

• Immediate Availability:
  Thanks to our near-complete inventory, we ensure fast deliveries without unnecessary delays, allowing you to continue your projects without interruption.

• SAT Reference (Technical Assistance Service):
  We are the go-to store for official Tegui technical service centers (SATs) in Spain, part of the Legrand group. This means that, in addition to selling products, we also offer advanced technical support to answer any technical questions or resolve issues, working closely with official SATs to ensure incidents are handled efficiently.

Simplified Purchasing Process

We’ve designed a clear, fast, and secure purchasing process so you can efficiently buy the products you need:

1. Cart Contents:
   Browse our various categories or use our advanced search to find exactly what you need. Each product has a detailed description to help you make the best decision. Once you’ve made your choice, click “buy now” or “add to cart.” You can continue adding products to your cart if needed.

2. Completing Your Order:
   Once you have selected all the products, go to your cart and click “Proceed to checkout” to pay. If you already have an account, log in with your credentials; otherwise, sign up quickly to make future purchases, returns management and order history easier.

3. Choosing the Payment Method and Delivery Address:
   We offer several secure payment methods (credit/debit card, PayPal or bank transfer). You can also select the delivery address, which can be different from the billing address, ideal for sending your order to a job site, office or another location.

4. Order Confirmation:
   After completing payment, you will receive a confirmation email containing all the details of your order, including the delivery address and a tracking number to track the shipment. As soon as payment is confirmed, we process your order immediately to ensure fast delivery.

Changing the Delivery Address

We understand that your needs may change after you place an order. If you need to change the delivery address and your order has not yet left our warehouse, contact our customer service team by phone or email (info@tegui-distel.com) as soon as possible. If the order is already in transit, we will provide you with the carrier's details so you can arrange the change directly, if possible.

Order Tracking

Our online tracking system lets you stay in control of your orders at all times. Log in to your account to check your order status (pending, processing, shipped, expired or canceled/returned), so you can plan your projects effectively and stay informed in real time.

Product Warranty and After-Sales Service

All our products come with the mandatory 3-year legal warranty, in addition to the manufacturer's official warranty. This warranty covers manufacturing defects and material failures, protecting your investment in accordance with current regulations.

If you encounter a problem, whether due to a manufacturing defect or a shipping error, our after-sales service is available to offer you a quick and effective solution. The warranty process includes inspection, repair or replacement of the defective product, and we will keep you informed at every step to ensure ongoing, transparent support.

Returns Policy: Shop with Peace of Mind

At Tegui-Distel, we understand that sometimes you may need to return a product. Our returns policy is designed to make the process simple and hassle-free, so you can shop with confidence:

• When Can You Return a Product?
  We accept returns if the product has a manufacturing defect, is damaged in transit, or if you change your mind, provided the product is in perfect condition and in its original packaging. Please note that personalized products may not be eligible for return.

• Timeframes:

  • For a defective or damaged product: please notify us within 7 business days of receipt.
  • For voluntary returns: you have 30 calendar days from receipt to request a return.

• Procedure:
  To start the return process, contact our customer service team using the form or by email, providing your order details and the reason for the return. Pack the product in its original packaging, including all accessories, manuals, and other items provided. Depending on the reason for the return, we’ll tell you which shipping method to use. In some cases, particularly if we made an error or the product is defective, we’ll cover the return shipping costs.

• Refund Conditions:
  Once the returned product has been inspected and approved, we’ll issue a full refund (or a partial refund, where applicable) within 7 to 30 business days, using the same payment method as for the original purchase.

Tips for a Quick and Efficient Return
Check the condition of the product as soon as you receive it and keep the original packaging to make the return process easier. Follow the instructions provided by our customer service team to ensure everything is handled smoothly.

Customer Reviews / Reviews from Our Customers

We’re proud to have a strong base of satisfied customers, from independent electricians to small and medium-sized installation companies. Their testimonials highlight the quality of our products and the personalized service we provide, reaffirming our commitment to excellence.

Important Information for Customers

At Tegui-Distel, your specialist store for TEGUI-Bticino products, we’re proud to offer much more than high-quality products such as video door entry systems and intercoms. Your complete satisfaction is our priority. To achieve this, we’re committed to providing a secure shopping experience, with fast deliveries and expert guidance, in accordance with current e-commerce and consumer protection legislation.

Personalized Support and Advice

Whether you are a professional installer, electrician, or distributor working on large-scale projects, our team of experts is available to support you at every stage. We maintain a large inventory that ensures products are immediately available and delivery deadlines are met, so you can keep your projects on track without delays.

We offer expert technical support before, during, and after your purchase, ensuring that you get the product best suited to your needs and that, if you have questions or problems with installation or use, you can count on our immediate assistance.

This level of personalized attention sets us apart, helping every customer feel supported and well informed.

Our Commitment to Quality

At Tegui-Distel, we strive to exceed your expectations by providing an exceptional shopping experience, from your first contact through to product installation. We know that quality is measured not only by the product sold, but also by the complete experience we offer—from choosing the product to after-sales technical support.
Our goal is for every interaction with Tegui-Distel to be synonymous with trust, quality, and excellence. We ensure that all our products—whether video door entry systems, intercoms, or other security systems—meet the highest standards of reliability and performance. Our team is ready to provide tailored solutions for both residential installations and large-scale projects.

When you choose Tegui-Distel, you are not just purchasing a TEGUI-Bticino product; you are investing in security, peace of mind, and unparalleled technical support.

What Sets Us Apart

• Exclusive Specialization in TEGUI-Bticino:
  We focus entirely on these leading brands, giving us a competitive advantage in terms of experience and technical knowledge. Unlike other stores that carry a mix of brands, our exclusive dedication to TEGUI-Bticino ensures accurate, personalized advice and the best solution for every need.

• Immediate Availability:
  We maintain a nearly complete inventory, ensuring fast deliveries without unnecessary delays so you can continue your projects without interruption.

• A Leading Supplier to SATs (Technical Service Centers):
  We are a leading warehouse for Tegui official technical service centers (SATs), part of the Legrand Group in Spain. This means that, in addition to offering high-quality products, we provide advanced technical support to resolve any questions or issues, working closely with official SATs to ensure the highest quality standards.

Simplified Purchasing Process

We have developed a clear, fast, and secure purchasing process so you can efficiently get the products you need:

1. Adding Products to the Cart:
   Browse the categories or use our advanced search to find exactly what you need. Each product has a detailed description to help you make the best decision. When you have chosen a product, click "buy now" or "add to cart" and keep adding items if you wish.

2. Checkout:
   After selecting all the products, go to your cart and click "Checkout" to proceed to payment. If you are already a customer, simply log in; otherwise, you can register quickly. This will make it easier to track your orders and make future purchases.

3. Selecting Payment Methods and Delivery Address:
   We offer several secure payment methods (credit/debit card, PayPal or bank transfer). You can also choose the delivery address, which can be different from the billing address - ideal for sending your order to a construction site, office or another location.

4. Order Confirmation:
   Once payment is complete, you will receive a confirmation email with all the order details, including the delivery address and a tracking number to follow the delivery. As soon as payment is confirmed, we process your order immediately to ensure fast and efficient delivery.

Changing the Delivery Address

We understand that your needs may change after placing an order. If you need to change the delivery address and the order has not yet left our warehouse, contact our customer service team (by phone or email at info@tegui-distel.com) as soon as possible. If the order is already in transit, we will provide the carrier's details so you can, if possible, arrange the change directly.

Checking Order Status

Our online tracking system lets you stay fully informed about your orders at any time. By accessing your account, you can view the current status of each order - whether pending, processing, shipped, expired or canceled/being returned - ensuring full transparency and helping you organize your projects.

Product Warranty and After-Sales Service

All our products come with the mandatory 3-year legal warranty, as well as the manufacturer's official warranty. This warranty covers manufacturing defects and material failures, protecting your investment in accordance with current legislation.

If any problem occurs - whether due to a manufacturing defect or a shipping error - our after-sales service is ready to offer a quick and effective solution. The warranty process includes inspection, repair or replacement of the defective product, with ongoing, transparent support to keep you informed at every stage.

Returns Policy: Shop with Complete Peace of Mind

We understand that sometimes you may need to return a product. Our returns policy is designed to make the process simple and hassle-free, so you can shop with complete confidence:

• When Can You Make a Return?
  We accept returns if the product has a manufacturing defect, arrives damaged, or if you change your mind and the product is in perfect condition and in its original packaging. Customized products may not be eligible for return.

• Timeframes:

  • For defective or damaged products: Notify us within 30 business days of receipt.
  • For voluntary returns: You have 30 calendar days from receipt to request a return.

• Procedure:
  To start the return process, contact our customer service team with your order details and the reason for the return. Pack the product in its original packaging, including all accessories, manuals, and other items. Depending on the reason for the return, we will advise you on the appropriate shipping method. If the error was ours or the product is defective, we will cover the shipping costs.

• Refund Conditions:
  After inspecting and approving the returned product, we will process a full refund (or partial refund, as applicable) within 30 business days, using the same payment method as the original purchase.

Tips for a Quick and Efficient Return:
Check the product's condition upon receipt and keep the original packaging to make the return process easier. Follow the instructions provided by our customer service team to streamline the process.

Customer Reviews

We are proud to have a strong base of satisfied customers, from self-employed electricians to small and medium-sized installation companies. Their testimonials highlight the high quality of our products and our personalized service, reaffirming our commitment to excellence.
Read some testimonials:

• Juan García, Professional Electrician (⭐⭐⭐⭐⭐):
  "The Tegui-Distel team helped me choose the perfect products and gave me great installation tips. Top marks!"

• Carlos López, Electrician at an Installation Company (⭐⭐⭐⭐⭐):
  "The Tegui video intercom I bought is fantastic. Clear image, easy to use, and excellent after-sales support!"

• Miguel Álvarez, Small Installation Company (⭐⭐⭐⭐⭐):
  "I placed my order in the morning, and it was already on its way that same day. Incredible!"

• David Ruiz, Antenna Technician at an Installation Company (⭐⭐⭐⭐⭐):
  "Tegui manuals are extremely helpful; they’ve saved me more than once during installation. Thanks, everyone!"

These testimonials demonstrate not only the superior quality of our products, but also how much we value personalized service at every stage.

Important Information for Customers

At Tegui-Distel, your specialist store for TEGUI-Bticino products, we are proud to offer much more than just high-quality products such as video doorbells and intercom systems. Your total satisfaction is our top priority. That is why we are committed to ensuring a safe shopping experience, with fast deliveries and expert advice tailored entirely to your specific needs, in accordance with current e-commerce and consumer protection legislation.

Expert Support and Personalized Advice

Whether you are a professional installer, electrician or distributor working on large-scale projects, our team of specialists is ready to support you at every stage. We maintain ample stock, enabling us to guarantee immediate product availability and strictly meet agreed delivery times, so you can continue your projects without delay.

We offer specialized technical support before, during and after your purchase, so you always get the product best suited to your needs and, should a problem or question arise during installation or use, you can count on our direct assistance.

This level of personalized service sets us apart from other stores and ensures that every customer feels supported and well informed.

Our Commitment to Quality

At Tegui-Distel, we strive to exceed your expectations by offering an exceptional shopping experience, from your first contact through to product installation. We know that quality is measured not only by the products we sell, but also by the overall experience we provide our customers—from product selection to technical support after purchase.
Our goal is for every interaction with Tegui-Distel to be synonymous with trust, quality and excellence. We ensure that all our products—whether video doorbells, intercom systems or other security systems—meet the highest standards of reliability and performance. Our team is ready to offer personalized solutions to both professional installers and end users.

By choosing Tegui-Distel, you are investing not only in a TEGUI-Bticino product, but also in safety, peace of mind and unmatched technical support.

What Sets Us Apart

• Exclusive Focus on TEGUI-Bticino:
  We focus exclusively on these leading brands, giving us a competitive advantage in experience and technical expertise. Unlike other stores that offer various brands, our exclusive focus on TEGUI-Bticino ensures accurate, personalized advice, so you always get the best solution for your needs.

• Immediate Availability:
  Thanks to our nearly complete stock, we ensure fast and efficient deliveries, so you receive your products without unnecessary delays and your projects run smoothly.

• Reference for SAT (Technical Support Service):
  We are a point of reference for the official technical support services (SATs) for Tegui, part of the Legrand Group in Spain. This means that, in addition to offering products, we also provide advanced technical support to resolve any questions or problems quickly and efficiently, in close collaboration with the official SATs.

Simplified Purchasing Process

We have developed a clear, fast, and secure purchasing process so you can order the products you need efficiently:

1. Shopping Cart:
   Browse our various categories or use our advanced search to find exactly what you need. Each product comes with a detailed description to help you make the best choice. Click "buy now" or "add to cart" once you have selected a product. You can add several products to your cart if you wish.

2. Checkout:
   After selecting all the products you want, go to your shopping cart and click "Checkout" to proceed to payment. If you already have an account, log in; if not, you can register quickly. This makes it easier to view your order history, manage returns, and process future purchases faster.

3. Selecting Payment Methods and Delivery Address:
   We offer several secure payment options (credit/debit card, PayPal, or bank transfer). You can also choose a delivery address that differs from your billing address – ideal if you want your order shipped to a construction site, office, or another address.

4. Order Confirmation:
   Once your payment is complete, you will receive a confirmation email with all your order details, including the delivery address and a tracking number to track your shipment. As soon as your payment is confirmed, we will process your order right away to ensure prompt delivery.

Changing the Delivery Address

We understand that your needs may change after you place an order. If you want to change the delivery address and your order has not yet been shipped from our warehouse, contact our customer service team as soon as possible by phone or email (info@tegui-distel.com). If your order is already on its way, we will provide you with the carrier's details so you can arrange the change directly, if possible.

Track Your Order

Our online tracking system lets you keep a close eye on your orders at all times. Log in to your account to view the current status of each order – whether it is being processed, processed, shipped, expired, or canceled/returned – so you can plan your projects effectively and stay up to date.

Product Warranty and After-Sales Service

All our products come with a 3-year statutory warranty, in addition to the manufacturer's official warranty. This warranty covers manufacturing and material defects, protecting your investment in accordance with applicable regulations.

If you experience a problem, whether due to a manufacturing defect or a shipping error, our after-sales team is ready to support you quickly and effectively. The warranty process includes inspection, repair, or replacement of the defective product. We will keep you informed throughout the process and provide ongoing, transparent support.

Return Policy: Shop with Complete Confidence

We understand that you may sometimes need to return a product. Our return policy is designed to make the process simple and hassle-free, so you can shop with confidence:

• When Can You Return a Product?
  Returns are accepted if a product has a manufacturing defect, arrived damaged, or if you wish to return it for personal reasons, provided it is in perfect condition and in its original packaging. Please note that personalized products may not be eligible for return.

• Time Frames:

  • For defective or damaged products: report the issue within 7 business days of receipt.
  • For voluntary returns: you have 30 calendar days after receipt to request a return.

• Procedure:
  Contact our customer service team via our online form or by email, and provide your order details and the reason for the return. Prepare the product in its original packaging, including all accessories, manuals, and other included items. Depending on the reason for the return, we will let you know the appropriate shipping method. If the return is due to an error on our part or a defective product, we will cover the shipping costs.

• Refund Terms:
  Once the returned product has been inspected and approved, we will process a full (or partial, if applicable) refund within 7 to 30 business days using the same payment method as for the original purchase.

Tips for a Fast and Efficient Return:
Check the product as soon as it arrives and keep the original packaging to make the return process easier. Follow our customer service team's instructions to ensure the process goes smoothly.

Customer Reviews

We are proud of our solid base of satisfied customers, from independent electricians to small and medium-sized installation companies. Their experiences highlight the high quality of our products and the personal service we provide, reaffirming our commitment to excellence.
A few testimonials:

• Juan García, Professional Electrician (⭐⭐⭐⭐⭐):
  "The Tegui-Distel team helped me choose the perfect products and gave me great installation tips. A 10!"

• Carlos López, Electrician at an Installation Company (⭐⭐⭐⭐⭐):
  "The Tegui video doorbell I bought is fantastic. Clear picture, easy to use, and the after-sales support was excellent!"

• Miguel Álvarez, small installation company (⭐⭐⭐⭐⭐):
  "I placed my order in the morning, and it was already on its way that afternoon. Incredible!"

• David Ruiz, antenna technician at an installation company (⭐⭐⭐⭐⭐):
  "Tegui manuals are worth their weight in gold; they’ve helped me several times during installations. Thank you!"

These reviews reflect not only the superior quality of our products, but also the importance we place on personalized service throughout the entire process.

Important information for customers

At Tegui-Distel, your specialist store for TEGUI-Bticino products, we’re proud to offer much more than just high-quality products such as video intercoms and intercom systems. Your complete satisfaction is our top priority. We go above and beyond to provide you with a safe shopping experience, fast deliveries, and expert advice—all in accordance with current e-commerce and consumer protection regulations.

Expert Support and Personalized Advice

Whether you’re a professional installer, electrician, or distributor working on large-scale projects, our expert team is here to support you at every stage. Thanks to our extensive inventory, we can guarantee immediate product availability and meet promised delivery times, so you can keep your projects moving forward without delays.

We offer technical support before, during, and after your purchase, so you always get the product best suited to your needs and can count on our help right away if you have any questions or problems during installation or operation. This high level of personalized service sets us apart from other providers and ensures every customer feels well cared for and informed.

Our commitment to quality

Our goal at Tegui-Distel is to exceed your expectations—from your first contact with us to the installation of the product. We know that quality is measured not only by the product itself, but also by the entire experience we provide—from product selection to technical support after your purchase.
We want every interaction with Tegui-Distel to be synonymous with trust, quality, and excellence. That’s why we make sure all our products—whether video intercoms, intercom systems, or other security solutions—meet the highest standards of reliability and performance. Our team of professionals is ready to offer tailored solutions to both professional installers and end users.

When you choose Tegui-Distel, you are investing not only in a TEGUI-Bticino product, but also in security, peace of mind, and unparalleled technical support.

What sets us apart

• Exclusive specialization in TEGUI-Bticino:
  We focus exclusively on these leading brands in the field of communication and security. This gives us a competitive advantage in terms of experience and technical expertise. Unlike other suppliers that stock various brands, our specialization allows us to provide precise, personalized advice - ensuring you always get the optimal solution for your needs.

• Immediate availability:
  With an almost complete stock, we ensure fast and efficient deliveries, so you receive your products without unnecessary delays and your projects can move forward smoothly.

• Reference for SAT (Technical Support):
  We are a reference warehouse for the official technical services (SATs) of Tegui, part of the Legrand Group in Spain. This means that, in addition to high-quality products, we offer advanced technical support to resolve any questions or technical issues quickly and efficiently - working closely with the official SATs to ensure the highest quality standards.

Simplified ordering process

We have made the ordering process clear, quick, and secure so you can efficiently get the products you need:

1. Shopping cart:
   Browse our various categories or use the advanced search to find exactly what you need. Each product comes with a detailed description to help you make a decision. Once you have chosen a product, click “Buy now” or “Add to cart.” You can add as many more products as you like.

2. Checkout:
   Once you have selected all the products you want, go to your cart and click “Checkout” to proceed with payment. If you already have an account, sign in with your credentials; otherwise, you can register quickly during the ordering process. This makes it easier to manage your order history, returns, and future purchases.

3. Choosing your payment method and delivery address:
   We offer you various secure payment methods (credit/debit card, PayPal, or bank transfer). You can also choose your delivery address, which can differ from the billing address - ideal if you want your order sent to a construction site, office, or another location.

4. Order Confirmation:
   Once payment has been completed, you will receive a confirmation email with all the details of your order, including the delivery address and a tracking number that you can use to monitor the shipment status. Once payment is confirmed, your order will be processed promptly to ensure fast delivery.

Change Delivery Address

We understand that your needs may change after placing an order. If you would like to change the delivery address and your order has not yet left our warehouse, please contact our customer service team immediately by phone or email (info@tegui-distel.com). If the order has already been shipped, we will provide you with the carrier's details so you can change the address directly with them, if possible.

Check Order Status

Our online tracking system allows you to monitor your orders at any time. Log in to your account to see the current status of each order—whether it is being processed, shipped, expired, or canceled/returned—so you can always stay informed and plan your projects effectively.

Product Warranty and After-Sales Service

All our products come with the legally required 3-year warranty, in addition to the official manufacturer's warranty. This warranty covers manufacturing and material defects, ensuring that your investment is protected in accordance with current regulations.

If any problems arise, whether due to a manufacturing defect or a shipping error, our after-sales team is ready to provide you with a quick and effective solution. The warranty process includes inspecting, repairing, or replacing the defective product, and our customer service team will keep you informed throughout the process to ensure transparent and consistent support.

Return Policy: Shop with Complete Confidence

We understand that sometimes it may be necessary to return a product. Our return policy is designed to make the return process simple and straightforward, so you can shop with complete confidence:

• When can you return a product?
  Returns are accepted if the product has a manufacturing defect, was damaged during shipping, or if you wish to return it for personal reasons, provided the product is in perfect condition and in its original packaging. Please note that personalized products may not be eligible for return.

• Deadlines:

  • For defective or damaged products: Please notify us within 7 business days of receipt.
  • For voluntary returns: You have 30 calendar days from receipt to request a return.

• Procedure:
  To start the return process, please contact our customer service team through the online form or by email and provide the order details and reason for the return. Prepare the product in its original packaging, including all accessories, manuals, and other inserts. Depending on the reason for the return, we’ll provide instructions on the appropriate shipping method. If the issue is our fault or the product is defective, we’ll cover the return shipping costs.

• Refund conditions:
  Once the returned product has been inspected and approved, we’ll issue a full (or partial, if applicable) refund within 7 to 30 business days using the same payment method used for the original order.

Tips for a quick and efficient return:
Inspect the product upon receipt and keep the original packaging to make the return process easier. Follow our customer service team's instructions for a smooth process.

Customer Reviews

We’re proud of our solid base of satisfied customers—from independent electricians to small and medium-sized installation companies. Their feedback highlights not only the high quality of our products but also our personalized service, confirming our commitment to excellence.
Here are some testimonials:

• Juan García, Professional Electrician (⭐⭐⭐⭐⭐):
  "The Tegui-Distel team helped me choose the perfect products and gave me great installation tips. A perfect 10!"

• Carlos López, Electrician at an Installation Company (⭐⭐⭐⭐⭐):
  "The Tegui video door entry systems I bought are fantastic—clear picture, easy to use, and first-class support after purchase!"

• Miguel Álvarez, Small Installation Company (⭐⭐⭐⭐⭐):
  "I placed my order in the morning, and it was already on its way that afternoon. Incredible!"

• David Ruiz, Antenna Technician at an Installation Company (⭐⭐⭐⭐⭐):
  "Tegui user manuals are worth their weight in gold—they’ve helped me out of a bind during installation several times. Thank you!"

These reviews reflect not only the superior quality of our products but also how important personalized, comprehensive service is to us.

This updated version complies with current legal requirements and underscores our commitment to transparency, quality, and your complete satisfaction. If you need any further changes or additional information, we’ll be happy to help.

Important Customer Information

At Tegui-Distel, your specialist store for TEGUI-Bticino products, we’re proud to offer much more than just high-quality products such as video door entry systems and door entry systems. Your complete satisfaction is our top priority, which is why we’re committed to providing a secure shopping experience, fast deliveries and expert advice, in accordance with current e-commerce and consumer protection legislation.

Expert Support and Personalized Advice

Whether you’re a professional installer, electrician or distributor working on large projects, our team of experts is here to support you at every stage. We maintain a large inventory, ensuring products are readily available and promised delivery times are met, so you can keep your projects moving without delays.

We offer expert technical support before, during and after your purchase, ensuring you get the right product for your needs and prompt assistance if you have any questions or problems during installation or use.

This high level of personalized service sets us apart and ensures that every customer feels fully supported and well informed.

Our Commitment to Quality

At Tegui-Distel, we aim to exceed your expectations by providing an exceptional shopping experience, from your first contact with us through to product installation. We understand that quality is measured not only by the product we sell, but also by the entire experience we offer—from choosing a product to receiving post-purchase technical support.
Our goal is for every interaction with Tegui-Distel to be associated with trust, quality and excellence. We ensure that all our products—whether video door entry systems, door entry systems or other security systems—meet the highest standards of reliability and performance. Our team is ready to offer tailored solutions to professional installers and end users alike.

When you choose Tegui-Distel, you’re not just buying a TEGUI-Bticino product; you’re also investing in security, peace of mind and unparalleled technical support.

What Sets Us Apart

• TEGUI-Bticino Specialists:
  We focus exclusively on these leading brands in the communications and security sector, giving us a competitive advantage in terms of experience and technical knowledge. Unlike other stores that offer a range of brands, our exclusive focus on TEGUI-Bticino enables us to provide accurate, personalized advice and ensure the best solution for your needs.

• Immediate Availability:
  Thanks to our almost fully stocked inventory, we ensure fast and efficient deliveries, so you receive your products without unnecessary delays and can get straight to work on your projects.

• SAT Technical Support:
  We are a leading warehouse serving Tegui's official technical service centers (SATs) for the Legrand Group in Spain. This means that, in addition to selling products, we also provide advanced technical support to resolve any technical issue, working closely with the official SATs to ensure the highest quality standards.

Simplified Purchasing Process

We've designed a clear, fast, and secure purchasing process so you can get the products you need efficiently:

1. Shopping Cart:
   Browse the various categories or use our advanced search to find exactly what you need. Each product comes with a detailed description to help you make the best choice. Once you've decided which product to buy, click "Buy now" or "Add to cart." You can add as many products as you like.

2. Checkout:
   After selecting all the products you need, go to your shopping cart and click "Proceed to checkout" to continue to payment. If you already have an account, sign in with your details; otherwise, you can quickly register. This makes it easier to track your orders, returns, and future purchases.

3. Choosing Payment Methods and a Shipping Address:
   We offer several secure payment methods (credit/debit card, PayPal, or bank transfer). You can also choose a shipping address that's different from the billing address - ideal if you want your order sent to a construction site, office, or another location.

4. Order Confirmation:
   Once your payment is complete, you'll receive a confirmation email with all your order details, including the shipping address and a tracking number, so you can track your shipment. As soon as your payment is confirmed, we process your order promptly to ensure fast delivery.

Changing the Shipping Address

We understand that your needs may change after placing an order. If you need to change the shipping address and your order has not yet left our warehouse, contact our customer service team immediately by phone or email at info@tegui-distel.com. If the order has already shipped, we'll provide you with the carrier's details so you can arrange the change directly, if possible.

Order Tracking

Our order tracking system gives you complete control at every stage. Sign in to your account to see the current status of each order - whether it's pending, processing, shipped, expired, or canceled/returned - so you can plan your projects efficiently and stay informed.

Product Warranty and After-Sales Service

All our products come with the mandatory 3-year legal warranty, in addition to the manufacturer’s official warranty. This warranty covers manufacturing defects and material failures, ensuring that your investment is protected under applicable law.

If you experience any problems - whether due to a manufacturing defect or a shipping error - our after-sales team is ready to provide fast and effective solutions. The warranty process includes inspection, repair, or replacement of the defective product, and we will keep you informed at every stage to ensure transparent, ongoing support.

Returns Policy: Shop with Complete Confidence

We understand that sometimes it is necessary to return a product. Our returns policy is designed to make the process simple and hassle-free, allowing you to shop with complete confidence:

• When Can You Return a Product?
  We accept returns if the product has manufacturing defects, arrived damaged in transit, or you wish to return it for personal reasons, provided the product is in excellent condition and in its original packaging. Please note that customized products may not be eligible for return.

• Time Limits:

  • For defective or damaged products: Notify us within 7 business days of receipt.
  • For voluntary returns: You have 30 days from receipt to request a return.

• Process:
  To start the return process, contact customer service via the form or by email, providing your order details and the reason for the return. Prepare the product in its original packaging, including all accessories, manuals, and other included items. Depending on the reason for the return, we will let you know the correct shipping method. If the mistake is ours or the product is defective, we will cover the return shipping costs.

• Refund Terms:
  Once the returned product has been inspected and approved, we will issue a full (or partial, where applicable) refund within 7 to 30 business days, using the same payment method as for the original purchase.

Tips for a Quick and Efficient Return:
Inspect the product upon receipt and keep the original packaging to make the return process easier. Follow the customer service department’s instructions to ensure your return is handled as efficiently as possible.